Remote IT Support - Part Time & Full Time (1)

Job Overview

Responsibilities

• As a member of our IT team, you will be responsible for providing high-quality technical support to our staff. Your primary duties will include:
• Providing first-line technical support to all employees for hardware, software, and network-related issues.
• Responding to, diagnosing, and resolving technical queries in a timely and professional manner via remote tools, email, and telephone.
• Installing, configuring, and maintaining computer systems, applications, and peripherals.
• Managing user accounts, permissions, and access rights across various platforms.
• Documenting support tickets and resolutions accurately within our helpdesk system.
• Assisting with the setup and onboarding of new employees, ensuring they have the necessary equipment and access.
• Escalating complex issues to senior team members when required, while maintaining ownership of the user's query.
• Contributing to the creation and maintenance of IT support documentation and knowledge-base articles.

Qualifications

• We are looking for a candidate with a strong technical foundation and excellent interpersonal skills. Key qualifications include:
• Proven experience in a remote IT support, helpdesk, or service desk role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft 365 (formerly Office 365) administration, including user management and application support.
• Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
• Exceptional communication skills, with the ability to explain technical concepts to non-technical users.
• The ability to work independently and manage your time effectively in a remote environment.
• Experience with remote desktop applications and helpdesk ticketing systems.
• A relevant IT qualification or certification would be considered an asset.

Benefits

• In addition to a competitive salary, we offer a range of benefits designed to support our team, including:
• A fully remote working arrangement offering flexibility and work-life balance.
• The opportunity to be part of a mission-driven organisation making a significant impact on global health.
• A collaborative and supportive international team culture.
• Opportunities for professional development and career progression.
• Working with cutting-edge technology in a dynamic and forward-thinking environment.