Remote Engagement Manager

Duties & Responsibilities

• Support up to 75 technicians and up to 30 active clients
• Proactively communicate with Technicians and Clients to ensure a balanced and successful assignment, including weekly or bi-weekly check-ins, in person meetings, on-camera Teams meetings, phone calls, texts and emails.
• Meet minimum communication requirements:
• o Check-in bi-weekly with every Technician, with a minimum of one of these check-ins being a phone call or in person conversation
• o Check in with every Client 2-4 times a month, with a minimum of one of these monthly Check-Ins being a client meeting
• Contribute to the project success and growth by improving success rates on assignments, increasing Technician satisfaction, securing extensions, and increasing Client satisfaction.
• Manage new technician arrivals.
• Enthusiastic and engaged attitude in department meetings and collaborative conversations.
• Facilitate Kickoff Calls with new and returning Clients.
• Weekly timekeeping and attendance management.
• Complete operational functions following FlexTrades procedures and policies.
• Ensure employees arrive at work on time and meet the client’s performance expectations
• Handle Technician disciplinary measures related to performance and policy violations.
• Educate and enforce FlexTrades policies and professional expectations with Technicians.
• Uncover new opportunities at the client through building strong relationships with Client contacts.
• Excellent documentation skills of all activity in the ATS and utilize FlexTrades required tools.
• Work with the safety team to ensure appropriate safety practices are followed.
• Assist in handling onsite injuries by coordinating with the FlexTrades safety team and facilitating Technician and Client communication as needed
• Interdepartmental collaboration to solve problems and resolve issues.
• Quick adaptation to high priority tasks and projects, as directed by your Leader.
• Professional demeanor for all Technician, Client, and Internal facing conversations/meetings