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Remote Customer Support Specialist
Level 15 Design Studio
Abu Dhabi, UAE
Part Time
Entry
6 days ago
Customer SupportCommunicationTechnical SupportInterpersonal SkillsAnalytical SkillsCRM Software
Free
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Customer SupportCommunicationTechnical Support
About the Role
Level 15 Design Studio is hiring a part-time Remote Customer Support Specialist to handle client inquiries via email, chat, and phone. The role involves resolving issues, documenting interactions, and gathering feedback to improve processes.
Key Skills for This Role
Customer SupportCommunicationTechnical SupportInterpersonal SkillsAnalytical SkillsCRM Software
Responsibilities
- Handle customer inquiries via email, chat, and phone
- Resolve issues related to design services and procurement
- Document all interactions in support systems
- Troubleshoot basic technical or access issues
- Escalate complex matters to appropriate team members
- Follow up to ensure timely resolution and customer satisfaction
- Gather customer feedback and identify recurring issues
- Share insights with internal teams to improve processes
Requirements
- Strong Customer Support and Customer Satisfaction skills
- Excellent Interpersonal Skills
- Technical Support capabilities
- Analytical Skills to interpret customer feedback
- Clear written and verbal communication skills in English
- Comfort working remotely with reliable internet access
- Experience with customer service software or CRM tools is beneficial
Full Job Posting
Role Description
- The Remote Customer Support Specialist is a part time role focused on providing responsive, high quality support to Level 15 Design Studio’s clients and partners.
- Day to day responsibilities include handling customer inquiries via email, chat, and phone, resolving issues related to design services and procurement, and documenting all interactions in support systems.
- The specialist will troubleshoot basic technical or access issues, escalate complex matters to the appropriate team members, and follow up to ensure timely resolution and sustained customer satisfaction.
- This role also involves gathering customer feedback, identifying recurring issues, and sharing insights with internal teams to improve processes and client experience, all while working independently in a remote environment.
Qualifications
- Strong Customer Support and Customer Satisfaction skills, with experience managing inquiries and resolving issues in a professional, timely manner.
- Excellent Interpersonal Skills to build rapport, handle sensitive situations, and communicate clearly with a diverse, international client base.
- Technical Support capabilities to troubleshoot basic platform or access problems and guide customers through solutions.
- Analytical Skills to interpret customer feedback, identify trends, and suggest improvements to support processes and service quality.
- Clear written and verbal communication skills in English; additional languages are a plus.
- Comfort working remotely, with reliable internet access and strong time management and organizational skills.
- Experience with customer service software or CRM tools (e.g., Zendesk, HubSpot, or similar) is beneficial.
- Previous experience in design, procurement, or related creative industries is an advantage but not required.
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