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Remote Customer Support Specialist
SAMU 13 - Zone de défense Sud
Abu Dhabi, UAE
Part Time
Entry
1 weeks ago
Customer SupportCommunicationActive ListeningTechnical SupportDocumentationAnalytical Skills
Free
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Customer SupportCommunicationActive Listening
About the Role
SAMU 13 - Zone de défense Sud is looking for a part-time Remote Customer Support Specialist to provide empathetic support via digital and phone channels, document cases, and route requests to medical or administrative teams.
Key Skills for This Role
Customer SupportCommunicationActive ListeningTechnical SupportDocumentationAnalytical Skills
Responsibilities
- Handle incoming inquiries through digital and phone channels
- Document cases accurately and route requests to appropriate medical or administrative teams
- Troubleshoot basic technical issues related to remote access or communication tools
- Update records in internal systems and follow up to ensure resolution
- Monitor service levels and escalate urgent situations according to procedures
- Contribute feedback to improve support processes and information resources
Requirements
- Ability to deliver high quality Customer Support and maintain strong Customer Satisfaction
- Strong Interpersonal Skills including active listening, empathy, and communication with diverse populations
- Comfort providing basic Technical Support including guiding users through remote tools and troubleshooting
- Applied Analytical Skills to assess requests, prioritize cases, and follow procedures
- Excellent written and verbal communication skills in English
- Reliable remote work capabilities including secure internet connection and ability to work scheduled part time shifts
- Previous experience in customer service, healthcare support, emergency coordination, or related field preferred
- Relevant education or training in communications, healthcare support, social work, or related discipline beneficial
Full Job Posting
Role Description
- This part time Remote Customer Support Specialist role focuses on providing responsive, empathetic support to individuals contacting SAMU 13 Zone de défense Sud through digital and phone channels.
- The specialist will handle incoming inquiries, document cases accurately, and route requests to the appropriate medical or administrative teams according to established protocols.
- Daily responsibilities include troubleshooting basic technical issues related to remote access or communication tools, updating records in internal systems, and following up to ensure that requests are resolved.
- The role also involves monitoring service levels, escalating urgent situations in line with procedures, and contributing feedback to improve support processes and information resources.
Qualifications
- Ability to deliver high quality Customer Support and maintain strong Customer Satisfaction through clear, calm, and respectful communication.
- Strong Interpersonal Skills, including active listening, empathy, and the ability to communicate with diverse populations in sensitive situations.
- Comfort providing basic Technical Support, including guiding users through remote tools, troubleshooting common access issues, and documenting technical incidents.
- Applied Analytical Skills to assess incoming requests, prioritize cases, identify patterns, and follow structured procedures for escalation and resolution.
- Excellent written and verbal communication skills in English; additional language proficiency is an asset.
- Reliable remote work capabilities, including a secure internet connection, ability to work scheduled part time shifts, and adherence to confidentiality and data protection standards.
- Previous experience in customer service, healthcare support, emergency coordination, or a related field is preferred.
- Relevant education or training in communications, healthcare support, social work, or a related discipline is beneficial.
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