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Remote Customer Support Specialis
WINGS OF AI
Abu Dhabi, UAE
Part Time
Entry
Remote
4 days ago
Customer SupportTechnical SupportInterpersonal SkillsAnalytical SkillsWritten CommunicationVerbal Communication
Free
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Customer SupportTechnical SupportInterpersonal Skills
About the Role
WINGS OF AI is seeking a part-time Remote Customer Support Specialist to assist users, AI founders, and community members with platform inquiries. Responsibilities include responding to support tickets, live chat, and emails, guiding users through account setup and troubleshooting, and maintaining FAQs.
Key Skills for This Role
Customer SupportTechnical SupportInterpersonal SkillsAnalytical SkillsWritten CommunicationVerbal Communication
Responsibilities
- Respond to support tickets, live chat messages, and emails
- Guide users through account setup, tool discovery, and basic troubleshooting
- Escalate technical issues when needed
- Document common issues and maintain up to date FAQs and help content
- Collect user feedback to help improve products and processes
Requirements
- Strong customer facing skills with empathetic and solution oriented service
- Excellent interpersonal skills to communicate clearly with diverse users
- Ability to provide technical support and troubleshoot platform issues
- Solid analytical skills to interpret user feedback and identify trends
- Effective written and verbal communication skills in English
- Comfort working remotely with digital collaboration tools
- Prior experience in customer support or community operations, preferably in tech, SaaS, or AI related products
- Reliable internet connection and suitable remote work environment
- Availability for part time, scheduled shifts
Full Job Posting
Role Description
- The Remote Customer Support Specialist is a part time role focused on assisting users, AI founders, and community members with platform related inquiries and issues.
- The specialist responds to support tickets, live chat messages, and emails, ensuring timely, clear, and accurate resolutions.
- The specialist guides users through account setup, tool discovery, and basic troubleshooting, and escalates technical issues when needed.
- Day to day tasks include documenting common issues, maintaining up to date FAQs and help content, and collecting user feedback to help the team improve products and processes.
- This is a fully remote position, requiring consistent availability during agreed upon hours and collaboration with the content, product, and community teams.
Qualifications
- Strong customer facing skills, including Customer Support and Customer Satisfaction, with a focus on empathetic and solution oriented service.
- Excellent Interpersonal Skills to communicate clearly with diverse users, founders, and community members in a digital environment.
- Ability to provide Technical Support, including troubleshooting platform issues and guiding users through basic product workflows.
- Solid Analytical Skills to interpret user feedback, identify trends in support requests, and suggest improvements to processes and documentation.
- Effective written and verbal communication skills in English, with the ability to explain technical concepts in simple terms.
- Comfort working remotely with digital collaboration tools (e.g., helpdesk platforms, chat tools, project management software).
- Prior experience in customer support or community operations, preferably in tech, SaaS, or AI related products.
- Reliable internet connection and a suitable remote work environment; availability for part time, scheduled shifts.
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