Remote Customer Support Specialis

Brown Box

Abu Dhabi, UAE

Part Time

Entry

Remote

4 days ago

Customer SupportCustomer SatisfactionInterpersonal SkillsTechnical SupportAnalytical SkillsWritten Communication

Free

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Key skills for this role

Customer SupportCustomer SatisfactionInterpersonal Skills

The Remote Customer Support Specialist is a part time role responsible for delivering timely, accurate, and empathetic support to customers across multiple e commerce channels.
On a day to day basis, this role handles customer inquiries via email, chat, and phone, resolves order related issues, and provides product information and guidance.
The specialist works closely with internal teams to investigate service concerns, track recurring issues, and contribute to continuous improvement of customer experience.
This role also involves basic technical troubleshooting, documenting interactions in support systems, and following established processes and service level standards.
The position is fully remote, requiring reliable connectivity and the ability to work independently while aligning with Brown Box’s brand values and service quality.

Strong Customer Support and Customer Satisfaction skills to manage inquiries, handle escalations, and ensure a positive customer experience.
Excellent Interpersonal Skills to communicate clearly, build rapport with diverse customers, and collaborate effectively with internal teams.
Technical Support capabilities to perform basic troubleshooting related to orders, accounts, and platform usage.
Analytical Skills to interpret customer feedback, identify patterns in issues, and suggest process improvements.
Proficient written and verbal communication in English, with attention to detail and accurate documentation.
Comfort working in a remote, part time environment, with strong time management and self organization.
Familiarity with e commerce platforms, order management systems, or marketplace operations (e.g., Amazon, Flipkart) is preferred.
Previous experience in customer service, contact centers, or e commerce support is an advantage; relevant education or training in business, communications, or related fields is beneficial.