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Remote Customer Support Specialis
The Energy Hack Podcast
Abu Dhabi, UAE
Part Time
Entry
Remote
4 days ago
Customer SupportCustomer SatisfactionInterpersonal SkillsCommunicationTechnical SupportAnalytical Skills
Free
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Customer SupportCustomer SatisfactionInterpersonal Skills
About the Role
The Energy Hack Podcast is looking for a part-time remote Customer Support Specialist to manage listener and partner inquiries via email, social media, and other digital channels. Responsibilities include troubleshooting basic technical issues, tracking interactions, and supporting engagement initiatives.
Key Skills for This Role
Customer SupportCustomer SatisfactionInterpersonal SkillsCommunicationTechnical SupportAnalytical Skills
Responsibilities
- Manage listener and partner inquiries through email, social media, and other digital channels, ensuring timely and accurate responses.
- Troubleshoot basic technical issues related to podcast access, subscriptions, and platforms, and escalate more complex issues when needed.
- Track and document interactions, identify common questions, and share feedback with the podcast team to improve content and user experience.
- Maintain FAQs, monitor audience sentiment, and support engagement initiatives such as feedback surveys and community discussions.
Requirements
- Strong customer support and customer satisfaction skills, with a focus on delivering clear, helpful, and respectful assistance.
- Excellent interpersonal skills and communication abilities, including active listening and concise written responses.
- Technical support capabilities and analytical skills to diagnose basic access issues and interpret user feedback.
- Comfort working remotely, with reliable internet access, good time management, and attention to detail.
- Familiarity with podcast platforms, social media tools, and common customer support software is beneficial.
- Previous experience in customer service, support, or community management is preferred but not required.
Full Job Posting
Role Description
- The Remote Customer Support Specialist will manage listener and partner inquiries through email, social media, and other digital channels, ensuring timely and accurate responses.
- This part time remote role involves troubleshooting basic technical issues related to podcast access, subscriptions, and platforms, and escalating more complex issues when needed.
- The specialist will track and document interactions, identify common questions, and share feedback with the podcast team to improve content and user experience.
- Additional responsibilities include maintaining FAQs, monitoring audience sentiment, and supporting engagement initiatives such as feedback surveys and community discussions.
Qualifications
- Strong customer support and customer satisfaction skills, with a focus on delivering clear, helpful, and respectful assistance.
- Excellent interpersonal skills and communication abilities, including active listening and concise written responses.
- Technical support capabilities and analytical skills to diagnose basic access issues and interpret user feedback.
- Comfort working remotely, with reliable internet access, good time management, and attention to detail.
- Familiarity with podcast platforms, social media tools, and common customer support software is beneficial.
- Previous experience in customer service, support, or community management is preferred but not required.
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