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Remote Customer Service Representative
Kobie
Remote, USA
Full-time
Mid · 2+ years experience
Remote
USD 17-19 hourly / hour
Discovered 1 weeks ago
Microsoft Office Suite
Free
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Key Skills for This Role
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- Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
- Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
- Manage a high volume of inbound calls to meet and exceed client contractual obligations
- Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
- Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary.
- Utilize internal systems, tools, and resources proficiently
- Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions.
- Stay informed on program updates, enhancements, and promotions to effectively support callers
- Escalate unresolved issues promptly as per established procedures
- Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving.
- Support major brands by becoming an expert in their loyalty programs, products, and services.
- Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence.
- Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence.
- Contribute to team success by meeting key performance goals, including customer satisfaction and call quality.
- Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment.
- Deliver results that matter, knowing your work directly impacts client satisfaction and program performance.
- Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space.
- Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected.
- Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!
- High school diploma from an accredited institution recognized by the US Department of Education
- Minimum of 2 years of customer service experience.
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