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Remote Customer Care Representativ
12% Club
Abu Dhabi, UAE
Part Time
Entry
6 days ago
Customer ServiceCustomer SupportCommunicationCRMTicketing SystemsProblem Solving
Free
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Customer ServiceCustomer SupportCommunication
About the Role
12% Club is seeking a part-time Remote Customer Care Representative to support customers via digital and phone channels. Responsibilities include responding to inquiries, resolving account issues, and guiding users through platform features.
Key Skills for This Role
Customer ServiceCustomer SupportCommunicationCRMTicketing SystemsProblem Solving
Responsibilities
- Respond to customer inquiries via digital and phone channels
- Resolve issues related to account access and transactions
- Guide users through platform features and processes
- Document interactions and maintain accurate records in customer support systems
- Escalate complex issues to appropriate internal teams
- Collaborate with team members to ensure consistent service levels
- Contribute feedback to improve support processes
Requirements
- Strong customer service and customer support skills
- Effective communication skills, both written and verbal
- Analytical skills to understand customer problems and identify solutions
- Previous experience in customer facing roles, preferably in fintech, financial services, or technology support
- Comfort with using CRM tools, ticketing systems, and common communication platforms
- Ability to work independently in a remote setting and manage time well
- High school diploma or equivalent required
Full Job Posting
Role Description
- The Remote Customer Care Representative is a part time role focused on supporting customers through digital and phone based channels.
- Responsibilities include responding to customer inquiries, resolving issues related to account access and transactions, and guiding users through platform features and processes.
- The role involves documenting interactions, escalating complex issues, and maintaining accurate records within customer support systems.
Qualifications
- Strong Customer Service and Customer Support skills.
- Focus on Customer Satisfaction, including empathy, patience, and commitment to positive experiences.
- Effective Communication skills, both written and verbal.
- Analytical Skills to understand customer problems and identify solutions.
- Previous experience in customer facing roles, preferably in fintech, financial services, or technology support.
- Comfort with using CRM tools, ticketing systems, and common communication platforms.
- Ability to work independently in a remote setting and manage time well.
- High school diploma or equivalent required; additional education in business, finance, or related fields is a plus.
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