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Remote Chat Support Specialis
12 Consultants
Abu Dhabi, UAE
Part Time
Entry
Remote
5 days ago
Customer SupportCommunicationTechnical SupportTroubleshootingAnalytical SkillsCRM
Free
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Customer SupportCommunicationTechnical Support
About the Role
12 Consultants is seeking a part-time Remote Chat Support Specialist to provide timely and friendly support to prospective and current students via online chat. The role involves answering inquiries about study abroad options, application processes, and visa requirements while maintaining documentation.
Key Skills for This Role
Customer SupportCommunicationTechnical SupportTroubleshootingAnalytical SkillsCRM
Responsibilities
- Provide timely, accurate, and friendly support to prospective and current students via online chat platforms
- Answer inquiries about study abroad options, application processes, visa requirements, and general service information
- Maintain clear documentation of interactions in internal systems
- Troubleshoot common issues related to online forms or portals
- Escalate complex cases to senior advisors
- Monitor chat queues and manage multiple conversations
- Collaborate with team members when needed
- Contribute feedback to improve FAQs and support resources
Requirements
- Strong Customer Support and Communication skills
- Solid Technical Support and Troubleshooting skills
- Good Analytical Skills
- Proficiency with online chat tools, CRM or ticketing systems, and general computer literacy
- Empathy, patience, and cultural sensitivity
- Strong written English skills and attention to detail
- Ability to work independently in a remote setting and manage time effectively
Full Job Posting
Role Description
- The Remote Chat Support Specialist is a part time, fully remote role focused on providing timely, accurate, and friendly support to prospective and current students via online chat platforms.
- This role involves answering inquiries about study abroad options, application processes, visa requirements, and general service information, while maintaining clear documentation of interactions in internal systems.
- The specialist will troubleshoot common issues related to online forms or portals, escalate complex cases to senior advisors, and follow established workflows to ensure consistent service quality.
- Daily responsibilities also include monitoring chat queues, managing multiple conversations, collaborating with team members when needed, and contributing feedback to improve FAQs and support resources.
Qualifications
- Candidates should possess strong Customer Support and Communication skills to handle inquiries professionally and clearly.
- Candidates should possess solid Technical Support and Troubleshooting skills to assist users with basic system, portal, or form related issues.
- Candidates should possess good Analytical Skills to understand student needs, interpret information, and provide accurate guidance.
- Candidates should have proficiency with online chat tools, CRM or ticketing systems, and general computer literacy.
- Candidates should demonstrate empathy, patience, and cultural sensitivity when interacting with a diverse, international student base.
- Strong written English skills and attention to detail are essential; additional language skills are an advantage.
- Previous experience in customer support, education consultancy, or service oriented roles is beneficial.
- Ability to work independently in a remote setting, manage time effectively, and maintain confidentiality of student information.
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