Release Manager

The Release Manager owns release management for a Salesforce Center of Innovation, coordinating a high volume of changes across Integration, Stage, and Production environments.

You will run the release calendar, prepare change request packages, carry them through the Change Control Board, and support the go/no-go call. When something breaks in production, the hotfix path is yours: validation, expedited approvals, deployment, and rollback readiness. The role suits someone who stays calm against a deadline and is disciplined about documentation.

Own release readiness coordination, release calendars, deployment communications, and go/no-go support for assigned changes.

Coordinate major, minor, and hotfix releases and maintain release schedules across Salesforce environments.

Confirm that implementation and rollback procedures, approvals, dependencies, and technical resources are aligned before any production change.

Prepare change request packages covering implementation detail, rollback plans, responsible resources, and approvals.

Present and update changes at the Change Control Board.

Maintain change control artifacts so every production change has a complete and auditable record.

Plan and execute urgent hotfixes, including technical validation, expedited approvals, deployment, and rollback preparedness.

Communicate quickly and clearly to stakeholders through the life of an urgent change.

Support after-hours release readiness where required.

Review Technical Design Documents for technical soundness, standards compliance, security, and release readiness.

Support DevSecOps pipeline operations, including repository setup and resolution of pipeline issues.

Track deployment outcomes and drive down the causes of failed deployments.

The team operates against contract service levels for deployment success rate, release inquiry response, repository creation, critical DevSecOps issue resolution, and change request creation. Specific targets are reviewed during onboarding.