indeed

Relationship Manager - Female ( Multiple Nationalities )

SMARTFX

Dubai, UAE

Full Time

Mid

Onsite

AED 6,000/month / month

3 days ago

Client Relationship ManagementForex TradingCRM SoftwareMarket AnalysisCommunicationProblem Solving

Free

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Key skills for this role

Client Relationship ManagementForex TradingCRM Software

SmartFX is a leading financial services firm specializing in providing cutting edge forex trading solutions.

We are seeking a dynamic and customer oriented Relationship Officer to join our team. The successful candidate will play a crucial role in building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty.

Client Relationship Management: Develop and maintain long term relationships with clients by understanding their needs, providing tailored solutions, and ensuring high levels of client satisfaction.
Account Management: Assist clients with account opening, funding, and other account related queries. Monitor and manage client accounts to ensure they receive optimal service.
Customer Support: Provide timely and accurate information and support to clients via phone, email, and in person meetings. Resolve client issues and complaints promptly and effectively.
Market Analysis and Reporting: Stay informed about market trends, economic news, and trading opportunities. Provide clients with relevant market updates and insights.
Cross Selling and Upselling: Identify opportunities to introduce clients to additional products and services offered by SmartFX. Promote and cross sell our financial products to maximize client engagement and company revenue.
Compliance: Ensure all activities and client interactions comply with regulatory requirements and company policies. Maintain accurate records of client interactions and transactions.
Team Collaboration: Work closely with other team members and departments to ensure a seamless client experience. Participate in team meetings and contribute to the development of strategies to improve client relationships.

Education: Bachelor's degree in Sales, Business Administration, Economics, or a related field.
Experience: Minimum of 3 years of experience in a client facing role within the financial services industry, preferably in forex trading or brokerage.
Skills: Strong understanding of financial markets and forex trading; Excellent communication and interpersonal skills; Proficiency in using trading platforms and CRM software; Ability to analyze market trends and provide actionable insights; Strong problem solving skills and attention to detail; Abi

Competitive salary + commission and performance based bonuses.
Comprehensive benefits package, including health insurance and retirement plans.
Opportunities for professional growth and development.
A dynamic and supportive work environment.
Access to state of the art trading tools and resources.