Rehabilitation Services Authorization Coordinator

The role of the Authorization Coordinator is to execute all aspects of the auth process promptly, efficiently and accurately.

• Anticipate our customer needs: Understand the wants and needs of customers, listen for cues and identify how to respond and what level of intervention they need.
• Communicate effectively and interact with the provider group and health plans daily or as indicated regarding UM and referral authorization issues.
• Fax or call-in prior authorizations requests.
• Process requests that are approved,denied or deferred and bring them to resolution.
• Responsible for deferred authorization maintenance, tracking and follow up.
• Returns phone calls to customers and follows up with requests.
• Maintain all reference material that is provided by the supervisor,manager,or director.
• Maintain patient confidentiality so that HIPAA compliance is always observed.
• Demonstrates honesty and integrity in everyday activities.
• Recognizes when an error has been made and immediately reports to the appropriate manager.
• Assists other staff and supports the team approach.

• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 45+wpm
• Proficient in Windows XP, Microsoft word, and Outlook
• Ability to multi task and follow directives
• Excellent with time management
• Demonstrate professionalism in tasks and daily interactions with others
• Efficient with time management
• Prior experience working in a medical setting