Regulation Support Officer

Safer Housing Proactive Enforcement is looking for an organised and customer-focused individual to support officers investigating unlicensed properties within the City Boundary, focusing primarily on properties requiring Selective Licences. The role involves speaking with Landlords by telephone, providing updates and guidance, maintaining accurate records, and managing case information across a variety of systems.

The successful candidate will have strong communication skills, excellent attention to detail, and the ability to organise and prioritise a busy workload. You will work closely with colleagues and Managers to ensure positive results are achieved.

Experience in housing, customer service, or administration is desirable, but most importantly, we are looking for someone who is compassionate, professional, and committed to delivering excellent customer service.

You will be responsible for maintaining accurate records, completing various workstreams and spreadsheets and offering a high‑quality, efficient service, whilst managing competing priorities is a key part of this role.

Ability to plan and manage a reactive workload to meet legislative and corporate deadlines

Ability to use IT packages such as Microsoft Packages, Word, Excel & Outlook

Capable of working in a team environment.

Capability to work in a fast-paced business environment using own initiative to prioritise workload

You can find the job description for this post here .

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Mel Little, Regulation Support Manager by email at melanie.little@nottinghamcity.gov.uk

Closing Date: Noon Friday 2nd October 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: Week Commencing 19th October 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually

Access to a generous, defined benefit pension scheme offering 17.9%

Smart Working – to support your work life balance

Health and wellbeing benefits including access to our Employee Assistance Programme

Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.