Registrar Services Representative (Temporary)

Application Management

• Processes and enters all student applications to apply to Bow Valley College programs into the student information system ensuring accuracy in the student data.
• Provides accurate and timely response to applicant questions about next steps and admission process. Collaborates effectively with other teams in the Registrar’s office and department contacts to coordinate the student application process, ensuring a seamless and positive experience for every applicant.
• Participates and works with other teams to promote programming and events related to new student enrollment for each program. Creating positive and encouraging environments to promote student engagement and learning.
• Works effectively in a team environment to support and advance student applicants through various channels.
• Provides students with proper, timely and accurate student focused information about their registration/waitlist status and pathway and placements utilizing placement testing or transcripts.
• Communicates effectively with key contacts and student funding area to ensure the best quality of service.

Enrolment Management

Payment Processing

Admissions and Placement Testing

Customer Services and General Registrar Office Duties

• Responsible for providing exceptional service and enrollment management support to both students and staff.
• Responsible for working in the Call Centre and at the Front counter of the Office of the Registrar; provides college and registrant information to individuals and the public.
• Works to help and support college and department initiatives by assisting other functional units or working on assigned tasks from the Manager or Associate Registrar.
• Expected to use investigative and problem-solving skills to determine issues, understand and communicate the issue to those required to help, resolve and communicate outcomes.
• Other duties include supporting students with setting up of BVC OneCard, issuance and communication to those in programs that require a physical card.
• Other related duties as assigned by the Manager or Associate Registrar.

Minimum Qualifications

• Post-secondary Diploma.
• 2 years of related experience.
• An equivalent combination of education and experience may be considered.
• Ability to work a variety of shifts to maintain service operations and availability to students within our operational hours.

Preferred Qualifications

• Excellent interpersonal, oral and written communication skills.
• Strong teamwork and collaborative skills.
• Excellent administrative, organizational and time management skills.
• Previous call centre and payment processing experience.
• Ability to manage high volume of work with accuracy and attention to detail.
• Ability to work under pressure and in a complex environment to ensure unit’s goals, objectives and program enrolment targets are met.
• Knowledge and commitment to customer service standards and to aid and understand enrolment management and student retention practices.
• Solid understanding and experience working in a post-secondary environment preferred.
• Solid understanding and experience in High school curriculum and environment within Alberta.
• If your education was received internationally we will require you provide an international education assessment through IQAS , WES , or one of the other nationally designated organizations upon hire

Closing Date: August 19, 2026