Regional Vendor Manager

General Responsibilities

• Actively monitor contractor performance and conduct regular coaching to ensure Service Level Agreements are met to drive overall program compliance.
• Ensure the region is properly staffed by working with contractors and internal partners to address coverage needs.
• Hold routine check-ins with contractors to review active claims, address challenges, and keep work moving forward.
• Make sure assignments are handled efficiently and consistently to deliver a high-quality customer experience.
• Organize and lead in-person regional meetings with contractors and key stakeholders to review regional health and performance.
• Travel throughout your region (approximately 40–50%) to meet with homeowners and contractors, ensuring compliance and service excellence.
• Act as a primary point of contact when issues arise between property owners, clients, and contractors, helping resolve conflicts and move work forward.
• Attend regional industry events and conferences to support brand presence and contractor recruiting efforts.

Physical Demands

Minimum Qualifications

• BA/BS or equivalent professional experience.
• 3+ years of experience in contractor or vendor management, construction, reconstruction, property claims, or insurance.
• Valid driver’s license required.
• Ability to travel 40%-50% within your assigned region (some travel may require an overnight stay).
• Prior experience with roofing, windows, siding, and/or water mitigation (adjusting or contracting experience is a plus).
• Solid understanding of residential or commercial construction practices.
• Strong problem-solving and conflict-resolution skills with a customer-first mindset.
• Proficiency in Microsoft Office; experience with claims and estimating systems is a plus.
• Excellent communication, organization, and time-management skills.
• Comfortable working independently in a remote environment while staying accountable and responsive.
• High ethical standards with a strong commitment to integrity and confidentiality.
• Ability to manage multiple priorities and stakeholders at the same time.
• Regular and reliable attendance.
• Proficient with technologies such as Microsoft tools, laptops, tablets, applications, etc.
• Reliable high speed home broadband internet connection with minimum 10 meg download and 1 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely

Accuserve’s Human Centric Value Proposition

Accuserve Values