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Regional Operations Specialist
SpotOn
Royal Oak, UAE
Full Time
Entry
3 weeks ago
POS SystemsSalesforceCRMProblem SolvingCommunicationAttention to Detail
Free
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POS SystemsSalesforceCRM
About the Role
SpotOn is hiring a Regional Operations Specialist to support and optimize day-to-day regional operations for POS and restaurant management systems. The role involves leading client onboarding, troubleshooting technical issues, and driving operational efficiency.
Key Skills for This Role
POS SystemsSalesforceCRMProblem SolvingCommunicationAttention to Detail
Responsibilities
- Lead regional client onboarding, including POS setup, installation, and configuration
- Troubleshoot and resolve escalated technical, hardware, and payment processing issues
- Identify inefficiencies and recommend or implement regional process improvements
- Monitor deployment progress to ensure timely, accurate delivery of hardware and software
- Maintain accurate records of merchant accounts and project activities in CRM systems
- Support workflow standardization and operational best practices across regions
- Collaborate with cross functional teams to ensure seamless transitions from sales through implementation
- Track and report key operational metrics, identifying trends and opportunities for improvement
Requirements
- 2+ years of professional experience in customer success or related roles
- Strong technical understanding of POS systems, software configuration, and basic networking
- Hands on experience with POS hardware setup and troubleshooting (terminals, tablets, printers, peripherals)
- Familiarity with CRM and tracking tools (e.g., Salesforce)
- Excellent communication and collaboration skills
- Highly organized with ability to manage multiple priorities in a fast paced environment
Full Job Posting
About SpotOn
- SpotOn provides restaurant tech including point of sale and AI powered profit tools for independent restaurants.
- Named #1 Restaurant POS by G2 (Fall 2025) and top rated by Capterra users.
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years.
Responsibilities
- Lead regional client onboarding, including POS setup, installation, and configuration.
- Troubleshoot and resolve escalated technical, hardware, and payment processing issues.
- Identify inefficiencies and recommend or implement regional process improvements.
- Monitor deployment progress to ensure timely, accurate delivery of hardware and software.
- Maintain accurate records of merchant accounts and project activities in CRM systems.
- Support workflow standardization and operational best practices across regions.
- Collaborate with cross functional teams to ensure seamless transitions from sales through implementation.
- Track and report key operational metrics, identifying trends and opportunities for improvement.
- Ensure compliance with company policies, data protection standards, and industry regulations.
- Deliver high quality, accurate work by consistently adhering to documented processes, including SOPs, SLAs, and checklists.
- Review and verify outcomes before submission to maintain consistency and high quality standards.
- Identify and address process gaps or errors to drive continuous improvement and operational excellence.
Skills & Knowledge
- Strong technical understanding of POS systems, software configuration, and basic networking.
- Hands on experience with POS hardware setup and troubleshooting (terminals, tablets, printers, peripherals).
- Familiarity with CRM and tracking tools (e.g., Salesforce).
- Working knowledge of payment processing systems, gateways, and reconciliation workflows.
- Proven problem solving ability with sound judgment in escalating complex issues.
- Excellent communication and collaboration skills with internal teams and clients.
- Strong attention to detail and adherence to operational procedures.
- Ability to mentor and guide junior team members.
- Highly organized with the ability to manage multiple priorities in a fast paced environment.
- Experience in operations, customer support, or related roles—preferably within technology, SaaS, or restaurant/retail environments.
- Background in software or hardware deployments and escalated issue resolution preferred.
Previous Experience
- 2+ years of professional experience in customer success or related roles.
- Experience in fintech or SaaS environments preferred.
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