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Regional Operations Manager
Boston Store Furniture
West Allis, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 days ago
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- Oversee the daily operations of delivery teams ensuring safety, quality, efficiency, and exceptional customer service.
- Ensure compliance with company policies and FMCSA/DOT guidelines for commercial motor vehicle operations.
- Continuously monitor delivery routes to maximize efficiency, address opportunities as they arise, and maintain strong on-time performance.
- Investigate delivery-related incidents, including property damage, vehicle accidents, and injuries, and implement appropriate corrective actions.
- Maintain accurate inventory records by auditing compliance with established processes.
- Ensure compliance with safety and quality regulations, including proper handling of products.
- Ensure delivery trucks and service vehicles are serviced at appropriate intervals and maintained in clean condition, both internally and externally.
- Ensure warehouse housekeeping, safety, security, organization, and sanitation standards are maintained daily.
- Work closely with Fleet Maintenance to ensure vehicles remain compliant with DOT inspection requirements.
- Train and develop employees by providing guidance on safety, quality standards, operational procedures, and customer interactions.
- Collaborate with Customer Experience, Sales, Purchasing, and Operations to ensure seamless operations and customer satisfaction.
- Make recommendations to the VP of Operations regarding programs and initiatives that improve operational performance.
- Develop and direct programs designed to maintain cost-effective operations.
- Track and report key performance metrics for delivery, furniture service, and store warehouse operations.
- Promote new methods and processes to reduce damage to products, equipment, and facilities.
- Conduct team and departmental meetings to ensure employees understand departmental issues and remain aligned with company goals and objectives.
- Identify and recommend improvements outside of the Regional Operations Manager's direct area of influence.
- Participate in daily operational meetings.
- Participate in daily cross-departmental meetings.
- Facilitate recurring team and departmental meetings.
- High School Diploma required.
- 3+ years of experience in delivery operations management.
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