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Regional Operations Manager
The Linchpin Co.
Vancouver, CAN
Full Time
Manager
Onsite
1 weeks ago
Retail OperationsHR SupportSchedulingInventory ManagementBrand ExecutionGoogle Workspace
Free
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About the Role
The Linchpin Co. is hiring a Regional Operations Manager for a fast-growing CPG brand in Vancouver. This role anchors retail, HR, administrative, and operational support, ensuring smooth store operations, brand standards, and sales goals.
Key Skills for This Role
Retail OperationsHR SupportSchedulingInventory ManagementBrand ExecutionGoogle Workspace
Responsibilities
- Oversee cash handling procedures and weekly deposit confirmations
- Track retail inventory between locations/warehouses
- Support hiring, including job postings, screening, and interviewing
- Coordinate onboarding, including paperwork, uniforms, and training schedules
- Manage weekly scheduling with Retail Manager
- Approve timesheets and submit for payroll
- Maintain staff brand standards and oversee signage and display quality
- Support local events, activations, and sampling initiatives
- Maintain digital filing systems and prepare weekly leadership updates
- Serve as Vancouver point person for tasks requiring physical presence
Requirements
- 2–4 years in administration, coordination, retail operations, or HR support
- Strong communication and organizational skills
- Experience with scheduling, hiring, and people coordination
- Proficient in Google Workspace
- Based in Vancouver and able to work in person
- Must have a BC driver’s licence
- Able to lift heavy packages up to 50 lbs
Full Job Posting
Role Summary
- The Regional Operations Manager is the Vancouver anchor for all retail, HR, administrative, and operational support.
- Ensures retail location runs smoothly, brand standards are upheld, sales goals are met, and national operations receive consistent support.
Retail Store Oversight
- Oversee cash handling procedures and weekly deposit confirmations
- Track retail inventory between locations/warehouses
- Maintain back of house organization, labeling, and supply replenishment
- Support the floor during peak periods or staffing gaps
- Meet established performance metrics and KPIs
People & HR Support (Retail Team)
- Support hiring, including job postings, screening, and interviewing
- Recommend staffing levels based on seasonality and sales patterns
- Coordinate onboarding, including paperwork, uniforms, access, and training schedules
- Support customer service and safety training
- Assist with performance check ins and escalate issues
- Maintain consistent communication and team culture
Scheduling & Timesheets
- Manage weekly scheduling with the Retail Manager
- Ensure schedules align with budgeted hours and traffic patterns
- Approve timesheets and submit for payroll
- Track absences, vacations, and shift changes
Brand Consistency, Experience & Events
- Maintain staff brand standards
- Oversee signage, product presentation, and display quality
- Ensure retail space cleanliness and organization
- Support local events, activations, and sampling initiatives
- Manage packaging and branded materials
Administration & Office Coordination
- Maintain digital filing systems and libraries
- Prepare weekly leadership updates including inventory snapshots, staffing, scheduling flags, and checklists
- Triage general inbox emails and manage customer follow ups
On the Ground BC Operational Support
- Serve as the Vancouver point person for tasks requiring physical presence
- Coordinate local deliveries, pickups, samples, and courier interactions
- Visit storage or 3PL partners as needed
- Support shipping/receiving photos, packaging QC, and product checks
Process Support
- Help document, update, and maintain processes and SOPs
- Communicate procedural updates to staff
- Ensure retail staff follow operational standards
- Identify gaps and propose improvements
Reporting Structure
- Reports to Founder & CEO for HR, brand, admin, and culture
- Direct report: Retail Store Manager
- Dotted line to Supply Chain Manager for West based support
Who You Are
- Highly organized with strong follow through
- Comfortable multitasking across multiple functions
- Professional, approachable, and solutions focused
- Able to handle confidential HR matters and feedback conversations
- Detail oriented with strong brand and customer experience instincts
- Proactive, reliable, and supportive
- Able to lift heavy packages, up to 50 lbs
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