Regional Operations Manager

Maintains and strengthens relationships with school administration, transportation leaders, business operations staff, and other customers.

Serves as a senior operational contact for assigned school districts and addresses escalated customer concerns.

Conducts or supports customer performance reviews and ensures commitments are communicated and delivered.

Works with executive leadership to support contract renewals, bid meetings, pricing discussions, and business development.

Owns the operating performance of the assigned region within the authority delegated by the Director of Operations.

Awareness of financial results against budget, including labor, overtime, staffing, and other operating costs.

Identifies opportunities to improve efficiency, productivity, cost control, and profitability.

Reviews financial and operational performance with the Director of Operations and develops corrective action plans.

Supports regional business plans and initiatives that promote growth, customer retention, and profitability.

Works with Recruiting and Human Resources to maintain staffing levels, support hiring initiatives, and improve driver retention.

Promotes consistent, fair, and positive employee relations and appropriate administration of company policies.

Supports coaching, succession planning, and performance management of regional leaders and employees.

Coordinates hiring events, return-to-school meetings, appreciation events, and employee engagement activities.

Works with district-level leaders to ensure the region operates in accordance with company safety standards, applicable laws, regulations, and customer policies.

Works with Safety Team to identify risks, investigate concerns, implement corrective actions, and promote a strong safety culture.

Maintains awareness of school district transportation policies and regulatory changes affecting the region.

Works with the Fleet Manger to ensure the assigned fleet is sufficient to meet customer transportation needs.

Monitors fleet availability, vehicle readiness, maintenance concerns, and replacement or acquisition needs.

Coordinates resolution of recurring vehicle and equipment issues affecting service, safety, or customer satisfaction.

Leads or supports company initiatives, technology rollouts, process improvements, and regional operating programs.

Works with district-level leaders to coordinate and participate in bid meetings, safety meetings, hiring events, return-to-school meetings, and driver appreciation events

Communicates regional needs, risks, opportunities, and recommendations to appropriate leaders.

Safety performance and regulatory compliance.

Reliable service delivery, contract compliance, and customer satisfaction.

Staffing, driver retention, employee engagement, and leadership development.

Regional financial performance, budget adherence, productivity, and profitability.

Fleet availability and operational readiness.

Consistent execution of company policies, procedures, and strategic initiatives.

Timely identification of issues, effective corrective action, and follow-through.

Bachelor’s degree preferred, with a minimum of five years of progressive leadership experience in school transportation, transportation, logistics, or a related industry. Equivalent combinations of education and experience demonstrating a proven track record of operational leadership and business success will be considered.