Regional Manager - Retail operations
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Key skills for this role
Role Overview
Regional Retail Operations Leader responsible for driving and optimizing retail store operations across assigned territories.
The role covers sales growth, profitability, operational excellence, customer experience, people development, inventory management, and new store projects.
The position is based in Dubai, UAE, within the fashion and retail industry.
Key Skills for This Role
Full Job Posting
Role Overview
Regional Retail Operations Leader responsible for driving and optimizing retail store operations across assigned territories.
The role covers sales growth, profitability, operational excellence, customer experience, people development, inventory management, and new store projects.
The position is based in Dubai, UAE, within the fashion and retail industry.
Sales and Profitability
- Drive regional sales, profitability, and store productivity.
- Set and achieve store sales targets, KPIs, and operational benchmarks.
- Improve conversion, average transaction value, units per transaction, sales per square foot, and shrinkage control.
- Optimize operational costs through process improvement and automation.
- Ensure adherence to company SOPs, policies, loss-prevention practices, and brand standards.
Retail Operations and Customer Experience
- Lead and mentor Area Managers and Store Managers to maximize store performance.
- Ensure consistent customer service and brand experience across all stores.
- Drive visual merchandising standards and execution.
- Monitor operational performance and implement corrective actions.
People and Leadership
- Recruit, develop, coach, and motivate retail teams.
- Define KPIs and KRAs and conduct performance reviews.
- Identify training needs and implement learning and development initiatives.
- Build succession plans and strengthen the regional leadership pipeline.
Communication and Business Reviews
- Conduct regular regional sales and operations meetings.
- Provide continuous performance feedback to Area Managers and Store Managers.
- Review business plans against achievements with senior management and identify improvement areas.
- Drive participation in and adoption of customer loyalty initiatives.
Stock and Inventory
- Monitor inventory levels, stock security, and stock movement across stores.
- Identify and manage slow-moving and outdated inventory.
- Work with Buyers, Planners, Brand Managers, and Store teams to maximize sales.
New Store Projects
- Support new store design, layout, and opening projects.
- Coordinate with Architects, Projects, Merchandising, and Operations teams.
- Drive project timelines from design through setup and merchandising.
- Provide operational guidance during store openings and refurbishments.
Desired Experience
- 10–12+ years of progressive experience in retail operations, preferably within fashion or lifestyle retail.
- At least five years in a regional or multi-store leadership role.
- Proven track record of driving sales, profitability, and operational efficiency.
- Experience managing multiple stores and large retail teams.
- Experience with new store openings, refurbishments, site selection, and market analysis.
- Strong stakeholder management and cross-functional collaboration skills.
Key Stakeholders
Key stakeholders include the VP, Country Head, Regional Business Head, retail operations managers, mall management, projects, buying and planning, and brand and marketing teams.
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