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Regional Manager, International Technology (Dubai based)
Papa Johns
Dubai, UAE
Full Time
Manager
3 weeks ago
Vendor ManagementTechnology StrategyStakeholder ManagementContract NegotiationIssue ResolutionBusiness Analysis
Free
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Vendor ManagementTechnology StrategyStakeholder Management
About the Role
Papa Johns seeks a Regional Manager, International Technology to lead regional technology vendor performance and partner with franchise owners. The role involves managing vendor relationships, identifying growth opportunities through technology, and representing regional priorities to central teams.
Key Skills for This Role
Vendor ManagementTechnology StrategyStakeholder ManagementContract NegotiationIssue ResolutionBusiness Analysis
Responsibilities
- Manage day to day relationships with local and regional technology vendors
- Track vendor performance against contracts and SLAs
- Mediate and resolve issues between local vendors and market teams
- Partner with franchise owners to perform gap analysis on vendor agreements
- Identify opportunities to increase sales through technology
- Act as primary technology advisor to regional leadership team
- Triage and drive resolution of key regional issues
Requirements
- Experience in technology vendor management
- Ability to partner with franchise owners and regional leadership
- Strong communication and negotiation skills
Full Job Posting
Job Summary
- The Regional Manager, Technology leads regional technology vendor performance and partners with franchise owners and regional leadership to align technology with business needs.
- The role drives issue resolution, identifies growth opportunities through technology, and represents regional priorities to central teams to support effective delivery across local markets.
Duties And Responsibilities
- Manage day to day relationships with local and regional technology vendors, acting as a key point of contact for both FOs and internal teams.
- Track vendor performance against contracts and Service Level Agreements (SLAs), holding them accountable for quality and delivery commitments.
- Act as a third party to help mediate and resolve issues between local vendors and market teams, building FO confidence by demonstrating the benefits of PJI’s delivery assurance.
- Partner with FOs to perform gap analysis on existing vendor agreements, track contract expiration dates, and provide assistance in negotiations or renewals to ensure alignment with PJI’s “non negotiable” standards over time.
- Partner with Regional General Managers and FOs to proactively identify opportunities to increase sales by better applying existing or proven vendor technologies.
- Act as the primary technology advisor to the regional leadership team, translating technical concepts and vendor performance into business impact.
- Serve as the local market advocate in the early stages of the technology development cycle, ensuring that regional needs, requirements, and limitations are validated and championed within the global product roadmap.
- Triage and drive the resolution of key regional issues: technical issues, process & knowledge gaps, new feature & development needs.
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