Regional Implementation Manager - Valet Trash - 1370

3 or more years in multi-site operations, implementation, or program management.

Documented experience launching new sites, accounts, or service lines on a fixed date.

Ability to run a cross-functional meeting where no attendee reports to you.

Working fluency in Excel. Can build and maintain a tracker without support.

Willingness to travel 50% of the year and to be on site during launch weeks.

Valid driver license and reliable transportation.

Trash Service window is 6:00 PM to midnight local. Launch nights require presence on site during that window.

Standard schedule is business hours with shifted hours during launch weeks.

Work involves walking multifamily properties, stairs, and outdoor conditions in all weather.

Ability to lift and move trash containers up to 75 pounds during walkthroughs and unit swaps.

Background in multifamily property services, janitorial, waste, or route-based field operations.

Experience writing SOPs, playbooks, or training curriculum used by hourly staff.

Vendor management or procurement forecasting experience.

Familiarity with field audit or workforce management applications.

Bilingual English and Spanish.

The Regional Implementation Manager is accountable for ensuring new Valet Trash communities launch on time, fully prepared, and transition successfully into ongoing operations. Success requires strong launch planning, proactive risk identification, cross-functional coordination, and continuous improvement.

Key measures of success include:

Delivering launches on the contracted start date

Ensuring operational scope, staffing, systems, supplies, equipment, and compliance requirements are addressed before launch

Successfully transitioning new communities to Operations through a structured Day 30 stabilization handoff

Identifying and resolving launch risks before they impact service

Completing root-cause analysis and corrective actions following significant escalations

Maintaining strong execution against project, audit, and implementation deadlines

Building repeatable processes that improve launch quality as the Valet Trash business scales

First 90 Days:

By Day 30: Establish full visibility into the Valet Trash launch pipeline, with a documented owner, launch date, key dependencies, risks, and readiness status for every upcoming community.

By Day 60: Implement a consistent escalation and root-cause analysis process, with trends, corrective actions, and significant risks incorporated into the weekly business review.

By Day 90: Successfully lead at least one Valet Trash community launch from planning through implementation and stabilization, meeting the contracted start date with no post-launch scope gaps.