indeed
Regional Automotive Service Director
Auto India Sangli
الرياض, KSA
Full Time
Director
Onsite
1 months ago
After Sales ServiceOperations ManagementCustomer SatisfactionFinancial ManagementDealer Management SystemsLeadership
Free
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After Sales ServiceOperations ManagementCustomer Satisfaction
About the Role
Auto India Sangli is seeking a Regional Automotive Service Director to lead after-sales service operations across a geographic region in Saudi Arabia. The role involves overseeing service centers, improving customer satisfaction, and driving profitability.
Key Skills for This Role
After Sales ServiceOperations ManagementCustomer SatisfactionFinancial ManagementDealer Management SystemsLeadership
Responsibilities
- Develop and implement regional after sales service strategy for the automotive sector
- Oversee service centers, maintenance workshops, and warranty operations
- Ensure achievement of Customer Satisfaction Index (CSI) goals
- Improve operational efficiency of service centers and reduce repair time
- Manage financial performance of service centers and achieve profitability targets
- Supervise and develop technician teams and service center managers
- Apply quality and safety standards for automotive services
- Manage spare parts programs and service supply chain
- Analyze operational performance data and identify improvement opportunities
- Develop after sales service policies and procedures and ensure compliance
- Manage relationships with OEMs and strategic partners
- Oversee technical training programs and enhance team skills
Requirements
- Bachelor's degree in Mechanical Engineering, Automotive Engineering, Business Administration, or equivalent
- Master's degree in Business Administration or Operations Management preferred
- 10 15 years of experience in the automotive sector, with at least 5 years in a regional leadership role
- Strong experience in after sales service, maintenance, and spare parts
- Knowledge of Dealer Management Systems (DMS)
- Strong understanding of KPIs in automotive and customer service
- High leadership, management, and strategic skills
- Experience managing multiple service center networks
- Experience in Gulf or Saudi Arabia markets preferred
Full Job Posting
Job Summary
- The Regional Automotive Service Director is responsible for leading and managing after sales service, maintenance, and customer service operations for the automotive sector across a specific geographic region.
- The role aims to ensure the highest levels of customer satisfaction, optimize service center efficiency, and increase operational profitability, while applying global quality standards in automotive services.
Key Responsibilities
- Develop and implement regional after sales service strategy for the automotive sector.
- Oversee service centers, maintenance workshops, and warranty operations.
- Ensure achievement of Customer Satisfaction Index (CSI) goals.
- Improve operational efficiency of service centers and reduce repair time.
- Manage financial performance of service centers and achieve profitability targets.
- Supervise and develop technician teams and service center managers.
- Apply quality and safety standards for automotive services.
- Manage spare parts programs and service supply chain.
- Analyze operational performance data and identify improvement opportunities.
- Develop after sales service policies and procedures and ensure compliance.
- Manage relationships with OEMs and strategic partners.
- Oversee technical training programs and enhance team skills.
Qualifications
- Bachelor's degree in Mechanical Engineering, Automotive Engineering, Business Administration, or equivalent.
- Master's degree in Business Administration or Operations Management preferred.
- At least 10 15 years of experience in the automotive sector, with at least 5 years in a regional leadership role.
- Strong experience in after sales service, maintenance, and spare parts.
- Knowledge of Dealer Management Systems (DMS).
- Strong understanding of KPIs in automotive and customer service.
- High leadership, management, and strategic skills.
- Experience managing multiple service center networks.
- Experience in Gulf or Saudi Arabia markets preferred.
Compensation
- Salary: SAR 38,500.00 per month
Work Location
- Work Location: In person
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