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Regional Account Manager - (Exteriors) -Calgary, Alberta
James Hardie
Calgary, CAN
Full Time
Mid
Remote
Today
Account managementBusiness developmentSalesCustomer relationship managementNegotiationCRM software
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Account managementBusiness developmentSales
About the Role
James Hardie is hiring a Regional Account Manager for Exterior Products in Calgary. The role involves managing key accounts, driving demand for exterior products, and executing territory plans.
Key Skills for This Role
Account managementBusiness developmentSalesCustomer relationship managementNegotiationCRM software
Responsibilities
- Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions
- Defend business by maintaining strong, long term relationships with key customer accounts
- Serve as key partner for assigned customers and market stakeholders
- Develop structured account plans and execute growth targets for each key account
- Conduct regular business reviews with key accounts
- Translate customer feedback into internal recommendations
- Maintain account profiles, activity logs, and pipeline opportunities in CRM tools
- Engage market stakeholders to generate downstream demand for Exteriors products
- Execute against defined sub specialization (single family repair/remodel, new construction, or multi family new construction)
- Develop and execute district plan that translates regional priorities into weekly/daily activity
Requirements
- Bachelor's degree or equivalent experience
- 3+ years of progressive sales experience with high level organization and self structure, preferably in building products industry
- 1+ years of experience working with a CRM system (Salesforce, HubSpot, Zoho, etc.)
- Ability to travel outside of local market up to 15% of the time
- Valid driver’s license and satisfactory Motor Vehicle Record
Full Job Posting
Summary
- The Regional Account Manager (RAM), Exterior Products reports to the District Sales Manager and works with a regional team of sellers.
- The Exteriors RAM has the objective of owning downstream demand for exterior products within an assigned segment.
Account Management/Business Development
- Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs.
- Defend business by maintaining strong, long‑term relationships with key customer accounts through consistent engagement, responsiveness, and value‑added support.
- Serve as the key partner for both assigned customers (dealers/distributors) as well as market stakeholders (builders, architects, contractors), ensuring partnership, satisfaction and loyalty.
- Develop structured account plans and execute growth targets for each key account. Conduct regular business reviews with key accounts to assess goals, performance, challenges, and future needs.
- Translate customer feedback into internal recommendations for product, pricing, service, or process improvements.
- Maintain account profiles, activity logs, and pipeline opportunities in CRM tools. Use data to forecast account performance, identify trends, and prioritize actions. Drive Demand for Exteriors Products
- Engages market stakeholders to generate downstream demand for Exteriors products across assigned customers; enables cross selling to support Channel Managers
- Builds long term relationships through ongoing account engagement and tailored product solutions, while driving material conversion, and supporting other regional growth priorities.
Execute Market Segment Specialization
- Executes against defined sub specialization (single family repair/remodel, single family new construction, or multi family new construction) by partnering to provide product value that aligns with regional growth objectives Ability to tailor engagement and messaging to segment specific needs
Territory Planning/Execution
- Develops and executes district plan that translates regional priorities into weekly/daily activity Manages pipeline, targeting, and follow up to ensure consistent execution against demand generation goals and adjusts approach based on performance and market feedback
What You’ll Bring
- Willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets.
- Ability to negotiate and collaborate with business leaders to achieve an ideal outcome.
- Strong understanding of sales processes, sales funnel management, and sales practices.
- Knowledgeable of market segmentation and go to market strategies.
- Familiar with Customer Relationship Management systems to aid in organization and planning.
- Strong business/financial acumen, preferably regarding the construction industry.
- Understanding business (builder/dealer/installer) financials (margins, turns, labor optimization), market opportunity and dynamics to advise partners for mutual growth.
- Flexibility to identify and attend key activities within assigned territory while being accountable to a priority based schedule with prospective customers.
- Ability to influence internal and external stakeholders and advocate for JHBP, effectively building relationships at all levels of an organization.
- Able to present in front of large groups and convey messages in a captivating manner.
- Familiar with key communication tools (DISC, SLII, etc.).
- Familiar with basic construction practices with the ability to understand residential construction process.
What You’ll Receive
- Compensation: competitive salary and bonus eligibility
- Insurance: day one health coverage medical, dental, vision, life insurance
- Paid Time Off: vacation and company holidays
- Retirement RRSP company matched program
- Work Life Balance: parental leave, wellness programs
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