At MBO we give people the control to do the work they love the way they want. We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients.
Position Purpose
The Recruitment Program Lead is responsible for leading the day-to-day operational delivery of a complex vendor management program supporting a strategic enterprise client. This role serves as a primary operational point of contact for the client and is accountable for service delivery, supplier performance, issue resolution, process discipline, and the successful movement of talent through the program lifecycle.
This position requires a highly credible, client-facing leader who can operate effectively in a demanding, fast-moving environment, balance competing priorities, communicate clearly under pressure, and drive action across suppliers, internal MBO teams, client stakeholders, and other program partners. The Program Office Lead must be equally comfortable managing executive-level client interactions and maintaining detailed operational control of the program.
Key Areas of Responsibility
Client Relationships – Own the day-to-day client experience and program credibility
Develop and maintain strong professional relationships with client stakeholders across procurement, program leadership, talent, and other functions involved in the program.
Serve as a primary point of contact for operational questions, escalations, service issues, and program decisions.
Communicate proactively and confidently with a highly engaged client, including when expectations, timelines, or requested outcomes require clarification or reset.
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Translate client priorities into clear actions for MBO, suppliers, and other program participants, and ensure commitments are tracked through completion.
Identify risks, blockers, and emerging issues early; develop recommended solutions and escalate appropriately when resolution requires senior leadership involvement.
Set realistic expectations regarding program capabilities, timelines, dependencies, and costs.
Lead or support recurring client meetings, pipeline reviews, operational reviews, and issue-resolution discussions.
Focus on continuous improvement of service delivery and ensure client satisfaction goals are achieved.
Program Operations & Service Excellence – Accountable for disciplined execution
Own day-to-day program execution across candidate submission, screening, interview coordination, onboarding, staffing readiness, assignment activation, and related lifecycle activities.
Ensure candidates progress through required program controls and approval gates before advancing to the next stage.
Coordinate handoffs among suppliers, MBO Client Services, client stakeholders, interview teams, onboarding resources, and other internal or external partners.
Respond to and resolve operating problems quickly, including stalled candidates, incomplete requirements, scheduling constraints, system issues, and unclear ownership.
Ensure compliance with client procurement policies, program requirements, documented processes, contractual commitments, and service-level expectations.
Maintain strong process discipline across program systems, trackers, and workflow tools so that candidate and program status information is current and reliable.
Monitor data integrity and ensure operational records are complete, consistent, and usable for decision-making.
Forecast operational workload and resource needs based on program volume, pipeline activity, and client priorities.
Conduct client and internal training on program processes and operating requirements as needed.
Supplier Management – Drive accountability and performance across the supplier community
Actively manage relationships with participating staffing and talent suppliers; establish clear expectations for responsiveness, candidate quality, process compliance, and communication.
Monitor supplier performance against program expectations and applicable SLAs, including submission quality, screening completion, responsiveness, scheduling support, and onboarding follow-through.
Hold suppliers accountable for corrective actions when service or process expectations are not being met.
Provide suppliers with clear, timely feedback on candidate outcomes, process changes, documentation requirements, and client expectations.
Coordinate supplier escalations and resolve issues before they materially affect the client experience or candidate pipeline.
Identify recurring supplier performance issues and recommend changes to supplier strategy, participation, or operating procedures.
Conduct supplier training and support continuous improvement of supplier service delivery.
Partner with program leadership on supplier capacity, coverage, and capability needs.
Risk, Escalation & Issue Management – Protect the integrity of the program
Maintain visibility into candidate screening, diligence, integrity, onboarding, and other program control points; ensure unresolved issues are addressed before candidates advance.
Coordinate clarification and remediation activities when candidate or supplier reviews identify issues requiring additional information or client determination.
Use sound judgment to distinguish routine operating issues from risks requiring immediate escalation.
Document significant decisions, exceptions, unresolved dependencies, and ownership to ensure clear accountability.
Provide concise recommendations—not simply issue descriptions—when escalating risks or operational challenges to client or MBO leadership.
Reporting, Governance & Continuous Improvement
Own or oversee daily and recurring pipeline, onboarding, supplier, and operational reporting required by the client.
Use program data to identify stalled activity, capacity constraints, supplier issues, process breakdowns, and emerging trends.
Ensure reporting is accurate, timely, decision-oriented, and accompanied by clear commentary on material risks, blockers, and required actions.
Establish and maintain operating rhythms, action tracking, and follow-up mechanisms across the program.
Identify opportunities to simplify processes, clarify ownership, improve service levels, and reduce manual or duplicative work.
Support development and maintenance of SOPs, process flows, training materials, and other program documentation.
Business Growth Opportunity – Identify opportunities to strengthen and expand the partnership
Build confidence in MBO through strong program execution, responsiveness, and problem solving.
Identify additional opportunities to improve or expand services based on client needs and program performance.
Partner with program leadership and the sales organization on proposals, solution enhancements, and expansion opportunities where appropriate.
Requirements
7+ years of professional experience, including meaningful responsibility for complex client-facing operations, program management, MSP/VMS, staffing, or vendor management.
Demonstrated experience managing staffing or other third-party suppliers and holding external partners accountable for performance.
Strong executive presence and client-management skills, with the ability to communicate confidently with demanding or highly engaged stakeholders.
Proven ability to manage escalations, resolve ambiguous issues, and drive decisions across organizations without relying solely on formal authority.
Strong operational discipline and attention to detail; able to manage high-volume workflows while maintaining accurate data and follow-through.
Ability to interpret process requirements, identify risk, and make practical recommendations when exceptions or unclear situations arise.
Strong written and verbal communication skills, including concise status reporting, issue framing, and stakeholder updates.
Comfort working across multiple systems, trackers, stakeholders, suppliers, and concurrent priorities.
College degree or equivalent relevant work experience.
Human Resources, Customer Service, Procurement, Staffing, Sales Delivery, or contingent workforce experience preferred.
Success Profile
The strongest candidate will be more than an administrator or coordinator. They will be a composed, highly organized program leader who can earn the client's confidence, challenge suppliers when performance falls short, bring structure to ambiguity, anticipate problems before they become escalations, and maintain rigorous control of program details while keeping the broader client relationship in view.
Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com.
Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.
Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.
This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.
