Reconciliation specialist

The Role

Responsibilities

• Build and maintain the reconciliation framework for deposits and withdrawals across internal back-office/platform data, PSP reports, bank statements, and, where relevant, wallet or crypto data.
• Set up the initial reconciliation model in Excel during the launch phase to test matching logic, validate exception rules, and detect operational errors; later support migration into an in-house automated solution.
• Reconcile deposit flows and validate transaction status and settlement outcomes, including successful, failed, canceled, missing, duplicated, and amount-mismatch transactions, as well as cases where internal and provider statuses do not match.
• Reconcile withdrawal flows across internal systems, PSP reports, and bank data, including successful, failed, pending, reversed, missing, and amount-mismatch transactions, as well as cross-status breaks between internal and provider records.
• Validate PSP charges, refunds, chargebacks, reversals, and other payment adjustments affecting reconciliation accuracy.
• Review settlements and provider balances, confirm receipt of funds into company bank accounts, and identify missing settlement references, over-settlement, under-settlement, and other settlement breaks.
• Investigate and resolve discrepancies end-to-end, escalating issues to Operations Finance, Risk, IT, or external providers where required, and maintain a clear exception log until closure.
• Prepare daily, weekly, and monthly reconciliation reports, control summaries, and supporting documentation for month-end close, audits, and internal reviews.
• Define requirements for internal reconciliation dashboards, control logic, and exception reporting as the internal toolset is built out.

Requirements

• 5+ years of experience in reconciliation, payments operations, settlements, or finance operations within iGaming, a PSP, fintech, or another high-volume online payments environment.
• Solid understanding of payment flows across deposits, withdrawals, refunds, chargebacks, reversals, settlements, and provider balances.
• Understanding of fraud, chargeback, and settlement-control workflows.
• Experience reconciling across multiple data sources, including internal systems, PSP statements, and bank or settlement records.
• Strong Excel skills and confidence working with large transaction-level datasets.
• Strong analytical skills and attention to detail, with the ability to investigate issues independently and close them out in a structured way.
• Fluent English, both written and spoken.

Preferred Qualifications

• Experience in iGaming and crypto payments reconciliations.
• Experience with reconciliation tools, automation initiatives, or drafting business requirements for IT.
• Experience with BI, reconciliation, or automation tools.

We Offer

• A key role with real ownership in an early-stage iGaming startup.
• Clear professional and career growth potential as the business scales.
• Flexible work format (on-site in Dubai or remote), with relocation support provided where required.
• Competitive compensation and package discussed individually with each candidate.

Application Question(S)

• Do you have direct experience in iGaming, fintech, PSPs, crypto payments?
• What reconciliation experience do you have with PSP reports, bank statements, settlements, deposits, or withdrawals?
• Can you share one example of a payment discrepancy you found and resolved?