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Receptionist
Tony El Mendelek
Riyadh, KSA
Full Time
Entry
Onsite
5 days ago
FreshaCustomer ServiceAppointment SchedulingPayment ProcessingCommunicationArabic
Free
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FreshaCustomer ServiceAppointment Scheduling
About the Role
Tony El Mendelek Salon at Four Seasons Hotel Riyadh is seeking an experienced Front Desk Receptionist to manage appointments, coordinate schedules, and provide exceptional client service in a luxury salon environment.
Key Skills for This Role
FreshaCustomer ServiceAppointment SchedulingPayment ProcessingCommunicationArabic
Responsibilities
- Welcome clients with warmth, professionalism, and exceptional hospitality
- Manage appointments, confirmations, cancellations, and walk ins using Fresha
- Respond promptly to phone calls, WhatsApp messages, and emails
- Process payments and maintain accurate daily sales records
- Coordinate schedules with hairstylists, nail technicians, and salon staff
- Maintain a clean, organized, and welcoming reception area
- Update and maintain client profiles and preferences
- Resolve scheduling issues and client concerns professionally
- Support inventory management and general administrative duties
Requirements
- Previous experience as a receptionist in a beauty salon or spa
- Hands on experience using the Fresha booking system
- Excellent customer service and hospitality skills
- Strong communication skills in both Arabic and English
- Professional appearance and positive attitude
- Strong organizational and multitasking abilities
- Comfortable working rotating morning and evening shifts
- Available to work 6 days per week
- Able to thrive in a fast paced luxury environment
Full Job Posting
About the Role
- As the first point of contact, you'll play a key role in delivering an exceptional client experience.
- You'll manage appointments, coordinate schedules, assist guests, and ensure our reception operates efficiently in a fast paced luxury salon.
Responsibilities
- Welcome clients with warmth, professionalism, and exceptional hospitality.
- Manage appointments, confirmations, cancellations, and walk ins using Fresha.
- Respond promptly to phone calls, WhatsApp messages, and emails.
- Process payments and maintain accurate daily sales records.
- Coordinate schedules with hairstylists, nail technicians, and salon staff.
- Maintain a clean, organized, and welcoming reception area.
- Update and maintain client profiles and preferences.
- Resolve scheduling issues and client concerns professionally.
- Support inventory management and general administrative duties.
Requirements
- Previous experience working as a receptionist in a beauty salon or spa.
- Hands on experience using the Fresha booking system.
- Excellent customer service and hospitality skills.
- Strong communication skills in both Arabic and English.
- Professional appearance and positive attitude.
- Strong organizational and multitasking abilities.
- Comfortable working rotating morning and evening shifts.
- Available to work 6 days per week.
- Able to thrive in a fast paced luxury environment.
What We Offer
- Opportunity to work inside the prestigious Four Seasons Hotel Riyadh.
- Professional, supportive, and collaborative team.
- Career growth opportunities.
- Competitive compensation package.
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