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Receptionist
TheSpa/NailShop
Riyadh, KSA
Full-time
Entry
Onsite
Discovered Today
customer serviceappointment bookingbooking systemsphone and message handlingpayment processingclient check-in and check-out
Free
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customer serviceappointment bookingbooking systems
Role Overview
Provide exceptional customer service by welcoming clients, managing appointments, handling inquiries, and ensuring a smooth front-desk experience at a spa and nail salon.
Key Skills for This Role
customer serviceappointment bookingbooking systemsphone and message handlingpayment processingclient check-in and check-out
Full Job Posting
Role Overview
Provide exceptional customer service by welcoming clients, managing appointments, handling inquiries, and ensuring a smooth front-desk experience at a spa and nail salon.
Key Responsibilities
- Greet clients in a friendly and professional manner upon arrival.
- Answer phone calls, respond to messages, and manage appointment bookings.
- Confirm, reschedule, or cancel appointments as needed.
- Provide information about services, prices, and promotions.
- Handle client check-ins and check-outs, including payment processing.
- Maintain a clean, organized, and inviting reception area.
- Coordinate with technicians and therapists to ensure smooth service flow.
- Address client concerns or complaints and refer them to the manager when necessary.
- Maintain accurate records of daily bookings, payments, and customer data.
Qualifications and Skills
- High school diploma or equivalent.
- Diploma in customer service or hospitality is a plus.
- Previous experience in a spa, beauty salon, or hospitality setting is preferred.
- Strong communication and interpersonal skills.
- Professional appearance with a welcoming attitude.
- Proficiency in booking systems and basic computer applications.
- Ability to multitask and work under pressure in a fast-paced environment.
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