Receptionist
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Key skills for this role
About the Role
The Institute of Risk & Resilience is hiring a Receptionist to serve as the first point of contact, welcoming guests and coordinating front-desk activities. The role requires a high school diploma, proven receptionist experience, and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Greet and welcome guests as soon as they arrive at the Institute
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Receive, sort and distribute daily mail/deliveries
- Maintain Institute security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) and order front office supplies and keep inventory of stock
- Provide basic and accurate information in person and via phone/email
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Requirements
- High school diploma; certification in office management is a plus
- Proven work experience as a Receptionist, Front Office or similar role
- Hands on experience with office equipment (e.g. computers and printers)
- Customer service attitude
- Hands on experience using Microsoft Office
- Fluency in English and Arabic – written and spoken
Full Job Posting
Job Brief
- As a Receptionist, you will be the first point of contact for our company.
- Our Receptionist’s duties include offering administrative support across the organization.
- You will welcome guests and greet people who visit the business.
- You will also coordinate front desk activities, including distributing correspondence and redirecting phone calls.
- To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role.
- You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
- Multitasking and stress management skills are essential for this position.
- This role may require working in shifts, so flexibility is a plus.
- Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome guests as soon as they arrive at the Institute
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Receive, sort and distribute daily mail/deliveries
- Maintain Institute security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) and order front office supplies and keep inventory of stock
- Provide basic and accurate information in person and via phone/email
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Requirements
- High school diploma; certification in office management is a plus
- Proven work experience as a Receptionist, Front Office or similar role
- Hands on experience with office equipment (e.g. computers and printers)
- Customer service attitude
- Hands on experience using Microsoft Office
- Fluency in English and Arabic – written and spoken
Skills and Competencies
- Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
- Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions
- Communication: Articulates information clearly and present information effectively and confidently when working with others
- Innovation and Creativity: Thinks boldly and out of box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity
- Knowledge of economic and econometric methods
- Self motivated and proactive, and results driven problem solver with excellent written and communication skills
Key to Success
- Intellectual agility and interpersonal flexibility
- Change leadership
- Ability to work across silos
- Comfortable in the space between no longer and not yet
- Deep curiosity to learn about new trends and topics
- Ability to develop mutually beneficial relationships inside and outside of the company
- Ability to use data to formulate and flex communications
Benefits
- We are growing institute and offer a multifaceted and challenging function in a dynamic and international environment with a wide range of career and advancements opportunities.
- We offer an intensive professional development and training programs, a performance related compensation combined with attractive social benefits.
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