Receptionist

Essential Duties & Responsibilities

• Staff reception desk continuously during assigned period.
• Maintain Resident and Guest Register.
• Promptly answer telephone, directing calls to appropriate persons or relaying messages.
• Monitor for and direct incoming communications to appropriate persons.
• Monitor resident call system and assure staff response (if call system adjacent to reception desk).
• Monitor exit alarm system and assure staff response.
• Perform clerical duties as directed.
• Maintain inventory control system for all office supplies and order needed supplies as directed.
• Arrange coverage of reception desk during break and lunch periods.
• Graciously greet all visitors and politely assist them as necessary.
• Politely assist residents as necessary or assure other appropriate employees do so.
• Process payments for dining and other purchases.
• Perform simple, routine maintenance of office equipment.
• Perform simple housekeeping tasks to assure lobby and reception area is neat and clean.
• Compile new employee hire packets.
• Compile resident move-in packets.
• Perform marketing duties, including but not limited to: Touring prospective residents; Recording and reporting deposits received from prospective residents; Entering professional and prospective resident information into community contact system; and Compile Information Packets.
• Touring prospective residents;
• Recording and reporting deposits received from prospective residents;
• Entering professional and prospective resident information into community contact system; and
• Compile Information Packets.
• Perform activities duties as directed by Business Office Manager/Operations and Administration Director, including but not limited to: Conducting activities; Assisting with community newsletter clerical functions; and Assembling craft supplies for projects as required by Social Director
• Conducting activities;
• Assisting with community newsletter clerical functions; and
• Assembling craft supplies for projects as required by Social Director
• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Make reservations for activities, dining, special events
• Participate and collaborate with Community Management Team and Director of Hospitality in providing the highest standard of dining room experiences that include; Coffee and drink service Act as a food runner Bussing and clearing tables resident engagement during the dining time.
• Coffee and drink service
• Act as a food runner
• Bussing and clearing tables
• resident engagement during the dining time.

Requirements

• Demonstrate ability to communicate effectively, both verbally and in writing.
• Meet state or provincial health related requirements.
• Maintain any certifications as required by state or provincial regulations.

Summary