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Receptionist / Patient Coordinator
Harmonica Medical Center
Ajman, UAE
Full Time
Entry
Onsite
4 weeks ago
Customer ServiceAppointment SchedulingMicrosoft OfficeArabicEnglishMedical Terminology
Free
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About the Role
Harmonica Medical Center is seeking a full-time Receptionist/Patient Coordinator for its Ajman branch. The role involves greeting patients, managing check-in/out, scheduling appointments, and performing clerical duties.
Key Skills for This Role
Customer ServiceAppointment SchedulingMicrosoft OfficeArabicEnglishMedical Terminology
Responsibilities
- Greet patients and visitors in a professional and friendly manner
- Manage patient check in and check out processes
- Answer and direct incoming phone calls and respond to patient inquiries
- Schedule, confirm, and coordinate appointments
- Coordinate patient flow between reception and clinical teams
- Collect, verify, and update patient information and records
- Maintain accurate documentation and patient files
- Perform clerical duties including filing, scanning, and document organization
- Assist patients with billing and insurance related inquiries
- Provide information regarding clinic services and procedures
- Escalate patient concerns or issues to the appropriate department when required
Requirements
- University degree or equivalent qualification
- Fluent in Arabic and English, with strong verbal and written communication skills
- Minimum 1 year of experience as a Receptionist, Patient Coordinator, or in a similar customer service role
- Previous experience in a medical center, clinic, or healthcare environment is preferred
- Strong customer service and communication skills
- Professional phone etiquette and experience handling multiple calls
- Strong organizational and administrative skills
- Proficiency in Microsoft Office, email, and appointment scheduling systems
- Ability to maintain confidentiality and handle sensitive patient information
- Ability to work efficiently in a fast paced environment while maintaining attention to detail
Full Job Posting
Company Description
- Harmonica Medical Center is a growing healthcare provider in Ajman, offering high quality Dental, Dermatology, and Laser services to a diverse patient base.
- Since 2022, the center has focused on clinical excellence, patient satisfaction, and efficient service delivery supported by modern technology.
Role Description
- Harmonica Medical Center is seeking a full time Receptionist / Patient Coordinator for our Ajman branch.
- The successful candidate will be responsible for creating a welcoming and professional experience for patients while ensuring smooth front desk operations.
Key Responsibilities
- Greet patients and visitors in a professional and friendly manner.
- Manage patient check in and check out processes.
- Answer and direct incoming phone calls and respond to patient inquiries.
- Schedule, confirm, and coordinate appointments.
- Coordinate patient flow between reception and clinical teams.
- Collect, verify, and update patient information and records.
- Maintain accurate documentation and patient files.
- Perform clerical duties including filing, scanning, and document organization.
- Assist patients with billing and insurance related inquiries.
- Provide information regarding clinic services and procedures.
- Escalate patient concerns or issues to the appropriate department when required.
Qualifications
- University degree or equivalent qualification.
- Fluent in Arabic and English, with strong verbal and written communication skills.
- Minimum 1 year of experience as a Receptionist, Patient Coordinator, or in a similar customer service role.
- Previous experience in a medical center, clinic, or healthcare environment is preferred.
- Strong customer service and communication skills.
- Professional phone etiquette and experience handling multiple calls.
- Strong organizational and administrative skills.
- Proficiency in Microsoft Office, email, and appointment scheduling systems.
- Ability to maintain confidentiality and handle sensitive patient information.
- Ability to work efficiently in a fast paced environment while maintaining attention to detail.
- Knowledge of medical terminology and insurance processes is an advantage.
Additional Information
- Location: Ajman
- Job Type: Full Time, On Site
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