Receptionist

The Receptionist is the first point of contact for visitors, guests, students, or passengers. The role involves managing front desk operations, providing exceptional customer service, handling inquiries, coordinating communication, and ensuring a welcoming environment. The Receptionist represents the organisation’s brand and maintains a smooth day-to-day administrative workflow.

Front Desk & Customer Service

Greet visitors, guests, and students professionally and courteously.

Provide accurate information regarding services, schedules, programs, and facilities.

Maintain a clean, organised, and professional front desk area at all times.

Manage visitor entry and maintain visitor logs.

Communication Management

Answer, screen, and route incoming calls to appropriate departments.

Handle email and in-person inquiries promptly.

Provide basic troubleshooting assistance for common queries.

Administrative Support

Schedule appointments, meetings, or sessions.

Maintain front office records, registers, and documentation.

Handle incoming/outgoing mail and courier services.

Operational Support

Coordinate with Directors Office, departments such as HR, Operations, or Guest Relations.

Assist in managing conference rooms, classrooms, or briefing rooms.

Guide crew members or trainees to briefing rooms.

Share training slot updates, or facility rules.

Support simulator/training centre guest coordination.