Receptionist

Citadines Holborn-Covent Garden is seeking a confident Receptionist to become part of our Front Office Team.

Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis.

Night shifts are also available and required on occasion.

You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways.

Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel.

A Receptionist will be responsible for:

• Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

To be successful in the role of Receptionist , we require:

• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Receptionist .

We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day