Receptionist
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Key skills for this role
Role Overview
Serve as a Receptionist responsible for creating memorable guest experiences through warm, efficient hotel service.
Support seamless guest arrivals and departures while representing Hilton’s hospitality values.
Key Skills for This Role
Full Job Posting
Role Overview
Serve as a Receptionist responsible for creating memorable guest experiences through warm, efficient hotel service.
Support seamless guest arrivals and departures while representing Hilton’s hospitality values.
Typical Responsibilities
- Greet arriving guests, verify details, assign rooms, issue keys, and provide welcome materials or bell-service assistance.
- Process check-out, verify charges, handle payments, issue receipts, and use the point-of-sale system accurately.
- Explain hotel offerings, room types, rates, promotions, and local-area information to assist guest inquiries.
- Upsell hotel amenities and services to maximize room and service revenue.
- Respond to requests, resolve concerns with care and urgency, and manage guest messages and communications.
Success Qualities
- Demonstrate hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
About Hilton
Hilton describes itself as a global hospitality company with a broad portfolio of hotel brands and an award-winning workplace culture.
The company states that it supports team-member career development and welcomes people beginning or changing their careers.
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