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Receptionist - InterContinental Riyadh
IHG Hotels & Resorts
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 6 days ago
Guest check-in and check-outGuest serviceHotel reservationsHotel property management systemCash handlingGuest records management
Free
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Guest check-in and check-outGuest serviceHotel reservations
Key Skills for This Role
Guest check-in and check-outGuest serviceHotel reservationsHotel property management systemCash handlingGuest records management
Full Job Posting
Day-to-Day Tasks
- Welcome and greet guests in a warm and professional manner.
- Handle guest check-in, check-out, registration verification, and room assignments.
- Process room payments, deposits, and other guest transactions.
- Handle guest requests, inquiries, complaints, reservations, modifications, and cancellations.
- Provide information about hotel facilities, services, restaurants, and local attractions.
- Coordinate room status with Housekeeping and follow up on guest requests with other departments.
- Handle telephone calls, emails, guest messages, arrivals, departures, VIP guests, and special requests.
- Maintain accurate guest records and update the hotel system.
- Prepare daily reports and handover information.
- Keep the reception area clean, organized, and presentable.
- Follow hotel policies, service standards, key control, cash handling, security, health, and safety procedures.
- Assist with luggage and transportation requests, support colleagues during busy periods, attend briefings, and complete shift handovers.
Requirements
- Follow hotel policies, procedures, and InterContinental service standards.
- Maintain confidentiality of guest information.
- Follow cash handling, security, health, and safety procedures.
- Complete assigned tasks and provide a proper handover at the end of the shift.
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