Receptionist
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About the Role
Location: Dubai, UAE Company: Valera Clinics Languages Required: Arabic & English (Fluent) Job Overview Valera Clinics is seeking a polished, customer-focused Receptionist to be the first point of contact for our patients.
Key Skills for This Role
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Job Overview
Valera Clinics is seeking a polished, customer-focused Receptionist to be the first point of contact for our patients.
The ideal candidate will deliver a premium patient experience, manage front desk operations efficiently, and support the clinic’s daily workflow with professionalism and warmth.
Key Responsibilities
- Greet and welcome patients in a friendly and professional manner
- Manage appointment bookings, confirmations, and rescheduling
- Answer phone calls, WhatsApp inquiries, and social media messages promptly
- Guide patients through services, offers, and basic treatment information
- Coordinate patient flow with doctors, therapists, and internal teams
- Maintain accurate patient records and update CRM systems
- Handle billing, invoices, and basic cash/card transactions
- Ensure reception area is clean, organized, and aligned with clinic standards
- Follow up with patients for appointments, feedback, and retention
- Support marketing campaigns by communicating promotions to patients
Requirements
- Fluent in **Arabic and English** (spoken and written)
- Previous experience in a clinic, hospital, or aesthetic center (preferred)
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to multitask and work under pressure
- Familiarity with CRM systems, booking software, and Microsoft office
- Basic knowledge of aesthetic treatments is a plus
Key Skills
- Customer service excellence
- Organization and time management
- Sales-oriented mindset (upselling/cross-selling is a plus)
- Attention to detail
- Team collaboration
What We Offer
- Competitive salary + incentives
- Friendly and professional work environment
- Career growth within a leading aesthetic clinic in Dubai
- Ongoing training in aesthetic services and patient communication
- Pay: AED4,000.00 - AED5,000.00 per month
Language
- Arabic (Required)
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