Receptionist
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Key skills for this role
About the Role
PetsFirst Veterinary Clinic is seeking a friendly and organized Receptionist to be the first point of contact for clients and visitors. The role involves greeting clients, managing appointments, handling transactions, and supporting clinic operations.
Key Skills for This Role
Responsibilities
- Greet clients in a warm and friendly manner
- Answer telephone and walk in inquiries promptly
- Schedule, reschedule, and cancel appointments
- Provide information on clinic procedures, policies, products, services, and prices
- Handle daily client transactions and reconcile deposits
- Register new clients/patients in clinic system
- Maintain organization of medical files and documents
- Assist with general administrative tasks
- Maintain cleanliness of reception area
Requirements
- Bachelor's degree
- Minimum 2 years of experience as a receptionist in a B2C business
- Fluent in English
- Excellent communication and interpersonal skills
- Proficient in phone systems and computer software
- Strong organizational skills and attention to detail
- Ability to multitask in a fast paced environment
- Comfortable working with animals
Full Job Posting
Overview
- As a Receptionist at Petsfirst Veterinary Clinic, you will be the first point of contact for our clients and visitors. Your excellent communication skills, friendly demeanor, and organizational abilities will contribute to a positive client experience and the efficient operation of our clinic.
Responsibilities
- Greeting clients in a warm and friendly manner
- Answer telephone promptly and politely as well as walk in inquiries
- Scheduling, rescheduling, and canceling appointments
- Provide information pertaining to clinic procedures, policies, products, services and prices
- Answer general pet health information questions and refer in depth medical questions to doctor or vet technicians as appropriate
- Maintain proper organization of all medical files and associated documents ensuring daily chart review, client/patient call backs, and completion of medical summary by the Veterinarian
- Handle daily client transactions. Review daily deposits and reconcile cash, checks, and credit card slips with computer generated transactions
- Register new clients/patients in clinic system as per the clinic policy, and ensure proper documentation and signature on any required consent forms related to patient visits
- Assisting with general administrative tasks related to clinic operations
- Maintain cleanliness of reception area, entrance way, and client rest room. Enforce clinic policies in reception area
- Establish and maintain good working relationships with coworkers, supervisors, clients, and vendors
- Follow standard operating procedures and ensure compliance with SOPs
Skills and Qualifications
- Minimum education: Bachelor’s degree
- Minimum 2 years of experience as a receptionist in a B2C business (UAE veterinary clinic receptionist experience will be preferred)
- Must be fluent in English Language; bilingual (Arabic and English) speaking skills are preferred
- Excellent communication and interpersonal skills
- Strong customer service orientation and ability to maintain a positive attitude
- Proficient in using phone systems and computer software, including email and office applications
- Strong organizational skills and attention to detail
- Ability to multitask and manage time effectively in a fast paced environment
- Comfortable working with animals and interacting with clients
- Familiarity with veterinary terminologies and procedures is a plus
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