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Receptionist

Land Sterling
Dubai, UAE
Full Time
Mid
Onsite
6 days ago
Customer ServiceMicrosoft OfficeCRM SystemsCommunicationOrganizational SkillsData Entry
Free

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Job Overview

  • Land Sterling is seeking a professional, polished, and highly organised Receptionist to join our team.
  • As the first point of contact for clients, visitors, and internal stakeholders, the Receptionist will play a key role in creating a welcoming and professional experience while supporting the smooth day to day operations of the office.
  • The ideal candidate will have a minimum of 5 years’ experience in a Receptionist or Front Office role, excellent communication skills in English, a professional presentation, and strong administrative capabilities.

What You'll Be Doing

  • Manage the front desk operations, ensuring all visitors and clients receive a professional and welcoming experience.
  • Handle incoming calls, coordinate appointments, maintain an organised reception environment, and provide administrative support to the wider business.
  • Manage and upload leads into the company’s sales portal, ensuring accurate data entry, record keeping, and effective coordination with the sales team.

Reception Duties

  • Act as the first point of contact for all visitors, clients, and employees, ensuring a professional and welcoming environment.
  • Answer and direct incoming calls, take accurate messages, and provide information where required.
  • Welcome, greet, and assist visitors in a warm and professional manner.
  • Direct visitors to the appropriate departments or meeting areas.
  • Handle client and public enquiries efficiently and professionally.
  • Monitor and control visitor access in line with office security procedures.
  • Maintain awareness of staff movements and availability to support effective communication.
  • Ensure the reception area is always clean, organized, and presented to a high professional standard.

Administrative Support

  • Provide general administrative support, including document preparation, correspondence, and filing.
  • Manage appointment schedules and coordinate calendars.
  • Organise meeting room bookings, including catering arrangements when required.
  • Support office operations by monitoring equipment and reporting any issues.
  • Maintain reception related inventory and ensure supplies are available.
  • Arrange travel bookings, including flights and hotels, when required.
  • Complete additional administrative duties as assigned by management.

Sales Portal & Lead Management

  • Upload and manage new leads within the company sales portal.
  • Ensure all lead information is accurately recorded, maintained, and updated.
  • Review lead details to ensure data accuracy and completeness.
  • Coordinate with the sales team regarding lead status, follow ups, and updates.
  • Maintain organised lead documentation and records to support effective tracking.

Qualifications & Skills

  • Minimum 5 years’ experience working in a Receptionist, Front Office, or similar client facing role.
  • Previous experience within a corporate environment is preferred.
  • Experience within the real estate industry is an advantage.
  • Professional, polished, and presentable appearance.
  • Excellent verbal and written communication skills in English.
  • Strong customer service and interpersonal skills.
  • Ability to manage multiple tasks and priorities in a fast paced environment.
  • Strong attention to detail with excellent organisational skills.
  • Experience using CRM systems, databases, or lead management platforms is preferred.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Comfortable using administrative systems, databases, and digital platforms.
  • Strong understanding of professional customer service practices.

Personal Attributes

  • Positive, enthusiastic, and client centric mindset.
  • Highly organized and detail oriented.
  • Proactive with a strong initiative, while respecting procedures.
  • Excellent verbal and written communication skills in English.

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