indeed

Receptionist

Body Shape Fitness Studio

Dubai, UAE

Full Time

Mid

Onsite

AED 4,000/month / month

3 weeks ago

Customer ServiceBooking ManagementCRM SoftwareSchedule HouseGoHighLevelPOS Transactions

Free

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Key skills for this role

Customer ServiceBooking ManagementCRM Software

We are seeking a charismatic, highly organized, and proactive Studio Coordinator / Receptionist to be the face and operational backbone of our studio. In this role, you will bridge the gap between our clients and instructors, ensuring that every person who walks through our doors or interacts with u

Client Communication & Hospitality: Act as the primary point of contact via phone, WhatsApp, and email. Welcome clients warmly, manage inquiries with a premium service mindset, and maintain a pristine front of house environment.
Booking & Schedule Management: Coordinate daily session bookings, manage waitlists, optimize class occupancy, and handle cancellations or rescheduling requests efficiently using our studio software.
Lead Nurturing & Follow Up: Monitor and manage client communications, proactively following up on missed sessions, trial classes, and general client check ins to ensure high retention.
Payment Processing: Handle day to day point of sale (POS) transactions, process packages/memberships through digital payment gateways, and manage basic billing queries.
Instructor Support: Support instructors with daily attendance tracking, communicate real time scheduling changes, and ensure the studio flow is seamless between consecutive sessions.

Hours: 9 hours per day, 6 days a week.
Shifts: Flexibility to rotate between Morning and Evening shifts during weekdays.
Weekends: Morning shifts only.

Experience: Minimum 1–2 years of experience in front of house reception, hospitality, or customer care. Previous experience within the boutique fitness or wellness industry is a strong plus.
Technical Aptitude: Strong digital literacy. You will be trained on our primary systems—Schedule House and GoHighLevel (GHL)—as well as our payment gateways, but a quick learning curve and comfort with modern software are required.
Languages: English (Fluent/Native level) is a strict requirement. Arabic is a highly valued 'nice to have' asset.
Attributes: Exceptional communication skills, strong multitasking abilities, punctuality, and a warm, supportive personality that aligns with a high end wellness brand.