Receptionist

Job Purpose

Front Desk & Customer Service

• Welcome pet owners and their animals in a friendly and professional manner
• Handle phone calls, WhatsApp, and appointment bookings
• Provide basic information about services, treatments, and pricing
• Manage patient registration and update records

Veterinary Support (Basic)

• Understand common veterinary procedures and terminology
• Assist in triaging cases (emergency vs routine) and prioritize appointments
• Coordinate between veterinarians, nurses, and clients
• Provide pre-visit and post-visit instructions to pet owners (as advised by vets)

Billing & Administration

• Prepare invoices and process payments (cash/card)
• Maintain daily cash and billing records
• Handle insurance documentation (if applicable)
• Maintain proper filing of medical and administrative records

General Duties

• Ensure reception area is clean and organized
• Follow hygiene and infection control protocols
• Support stock coordination for front desk items
• Maintain confidentiality of client and patient information
• **Key Performance Indicators (KPIs)**
• Customer satisfaction and service quality
• Appointment scheduling accuracy
• Billing accuracy and cash handling
• Response time to calls and inquiries
• Requirements
• Diploma/Degree in Veterinary Science, Animal Care, or related field
• 2–3 years of experience in a veterinary clinic/hospital (preferred)
• Knowledge of basic veterinary terminology and procedures
• Experience with clinic management/POS systems
• Good communication skills (English required; Arabic is a plus)

Skills & Competencies

• Strong customer service and empathy (towards pets and owners)
• Multitasking and coordination skills
• Attention to detail
• Ability to handle stressful/emergency situations calmly
• Pay: QAR1.00 - QAR2.00 per hour