Receptionist
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Key skills for this role
About the Role
Full-time receptionist for a high street salon in Doha, Qatar. Responsibilities include client management, scheduling, cashier duties, facilities management, and inventory tracking.
Key Skills for This Role
Responsibilities
- Answer phone calls promptly and respond to clients' requirements
- Schedule appointments for clients and technicians using the scheduling system
- Welcome clients and ensure service is done on time and as per expectations
- Use POS to accurately input daily sales and expenses
- Maintain invoices and log them into the system regularly
- Check facilities cleanliness, organization, and hygiene standards
- Track stock levels of all tools and products and manage stock loss
- Promote new products and services to clients to boost sales
Requirements
- Excellent English Language (spoken and written)
- Worked in a similar role for minimum of 1 year
- Qatari valid ID and in country hire only
- Knowledgeable and interested in cosmetics and beauty
- High school diploma or relevant work experience
Full Job Posting
Job Overview
- Full Time Receptionist for a High Street Salon in Qatar.
- Minimum experience required: under 1 year.
- Salary: Negotiable based skills and experience.
- Location: Doha, QA. Start date: Immediately.
Client Management
- Answers phone calls promptly and responds to clients’ requirements.
- Schedules all appointments for clients and technicians using the scheduling system.
- Welcomes clients and ensures service is done on time and as per the expectations.
- Builds relationships with clients and VIP clients.
- Keeps track of clients’ preferences and complaints.
- Give accurate information to clients and potential clients.
- Resolves clients’ complaints and seeks customer satisfaction.
Cashier and Accounting
- Use POS to accurately input the daily sales and expenses.
- Maintain the invoices and logging them into the system regularly.
- Run an end of day check on the cash and card sales prior to closing the salon.
- Meets with salon owners on a weekly basis to discuss salon operations and performance.
Facilities Management
- Checks the facilities cleanliness, organization, hygiene standards are always met.
- Ensures products, samples, and items are organized and displayed nicely always.
- Checks salon needs for maintenance work, electricity, cleanliness, and reports to supervisor.
- Ensures updated health certificates and government documents are visible and maintained.
Inventory Management
- Tracks stock levels of all tools and products and manage stock loss.
- Meets with salon supervisor to discuss salon stocks and requirements.
Staff Administration
- Maintains an updated record of staff contracts, IDs copies, passport copies, and health certificates.
- Ensures staff are ready on time to provide service to clients.
- Observes start and end times of the service to ensure smooth flow of the schedule.
Boost Sales
- Promotes new products and services to clients to boost sales and customers experience.
- Provides insights to management to attract new customers and grow sales.
- Ensures clients retention and loyalty.
Requirements
- Excellent English Language [Spoken and Written].
- Worked in a similar role for minimum of 1 year.
- Qatari valid ID and in country hire only.
- Knowledgeable and interested in cosmetics and beauty.
- Preferably: Transferable and NOC from current sponsor.
- Full time: six days of work/week.
- High school diploma or relevant work experience.
- Ability to maintain a positive attitude.
- Excellent communication skills.
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