Receptionist/Customer Service

Greet and assist visitors, students, faculty, and staff, ensuring a positive first impression.

Manage the reception area, ensuring it is always tidy, organised, and welcoming.

Answer incoming calls promptly and courteously, directing calls to the appropriate departments or individuals.

Provide accurate information about the University, including programs, services, and events, to visitors and callers.

Handle inquiries and requests in person, over the phone, and via email professionally and efficiently.

Assist in resolving any issues or concerns raised by students, staff, or visitors, escalating to the appropriate personnel when necessary.

Maintain up-to-date records of visitors and appointments, ensuring confidentiality and data protection.

Support administrative tasks such as filing, photocopying, and handling mail and deliveries.

Handling lost and found items.

Oversee daily administrative operations, office supplies inventory and distribution.

Oversee the coordination of administrative tasks such as travel arrangements and preparing reports and presentations

Liaise with various departments to facilitate smooth communication and coordination of events or meetings.

Maintain effective communication with the facilities team to address maintenance or housekeeping needs.

Regularly update and maintain the telephone directory.

Facilitating courier shipment for staff.

Handling and processing international bill records

Provide support during University events, such as open days, conferences, and workshops, as required.

Assist in setting up and organising special events or meeting reception areas.

Assumes other tasks designated by the Senior Manager HR, Admin, Health & Safety.