indeed
Receptionist
Hilton
Dubai, UAE
Full-time
Onsite
Discovered 4 weeks ago
HospitalityGuest serviceCheck-in and check-out processingPoint-of-sale systemsPayment processingUpselling
Free
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HospitalityGuest serviceCheck-in and check-out processing
Role Overview
The Receptionist delivers memorable guest experiences through warm, efficient hospitality throughout the stay.
The role supports guest arrivals, departures, questions, requests, concerns, and hotel service promotion.
Key Skills for This Role
HospitalityGuest serviceCheck-in and check-out processingPoint-of-sale systemsPayment processingUpselling
Full Job Posting
Role Overview
The Receptionist delivers memorable guest experiences through warm, efficient hospitality throughout the stay.
The role supports guest arrivals, departures, questions, requests, concerns, and hotel service promotion.
Guest Arrival and Departure
- Greet guests upon arrival and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
Guest Information and Service
- Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guest inquiries.
- Use upselling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.
Success Qualities
- The role emphasizes hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
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