Receptionist
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Key skills for this role
Role Overview
Provide reception for the company's corporate office and general office support for the Corporate Services department on a rotating basis.
The role operates under general supervision and follows company standards.
Key Skills for This Role
Full Job Posting
Role Purpose
Provide reception for the company's corporate office and general office support for the Corporate Services department on a rotating basis.
The role operates under general supervision and follows company standards.
Key Accountabilities
- Receive vendors, applicants, clients, and other visitors as appropriate.
- Respond to routine visitor inquiries and complaints, refer complex problems to the manager, and notify relevant parties about guests or deliveries.
- Maintain current knowledge of internal organizational changes and structure.
- Keep the lobby reception area neat and presentable, serve as host or hostess, and ensure beverages are available for guests.
- Schedule lobby conference rooms, validate parking passes, and process guest name badges.
- Deliver consistent, high-quality customer-focused service by gathering information, explaining procedures, providing accurate information, and following up on service issues.
Education and Experience
- High school diploma or equivalent.
- At least one year of experience as a receptionist or customer service representative in a corporate environment.
Technical Skills and Knowledge
- Good customer service skills and general office experience.
- Basic knowledge of PC software and ability to type at least 45 words per minute.
- Good interpersonal and communication skills, including visitor greeting and phone etiquette.
- Knowledge of company organizational structures and functions is preferred for directing calls and visitors.
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