Receptionist
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Key skills for this role
Role Overview
Serve as a Receptionist on the Hilton Hotels team, creating welcoming and memorable guest experiences.
Support seamless guest arrivals and departures while delivering warm, professional hospitality.
Key Skills for This Role
Full Job Posting
Role Overview
Serve as a Receptionist on the Hilton Hotels team, creating welcoming and memorable guest experiences.
Support seamless guest arrivals and departures while delivering warm, professional hospitality.
Typical Responsibilities
- Greet guests, verify details, assign rooms, issue keys, and provide welcome materials or bell service assistance.
- Verify departure charges, process payments, issue receipts, and use the point-of-sale system accurately.
- Provide information about hotel offerings, room types, rates, promotions, and the local area.
- Recommend hotel amenities through upselling to increase room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.
Success Qualities
- Demonstrate hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
- Bring a focus on creating positive guest experiences in every interaction.
About Hilton
Hilton describes itself as a global hospitality company with multiple hotel brands and a focus on guest and team member experiences.
The company states that its workplace culture has received recognition from Great Place to Work and Fortune.
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