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Reception & Marketing Communications Executive
Apex Capital Real Estate
Dubai, UAE
Full Time
Entry
Onsite
AED 4,000/month / month
2 weeks ago
ReceptionCustomer ServiceWhatsApp Business APIMarketing CampaignsCRMMicrosoft Office
Free
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ReceptionCustomer ServiceWhatsApp Business API
About the Role
Apex Capital Real Estate seeks a professional Receptionist & Marketing Coordinator to manage the reception area and oversee customer communications via WhatsApp Business API. Responsibilities include front office duties, inbound inquiries, and executing WhatsApp campaigns.
Key Skills for This Role
ReceptionCustomer ServiceWhatsApp Business APIMarketing CampaignsCRMMicrosoft Office
Responsibilities
- Welcome clients, visitors, and business partners in a professional manner
- Manage incoming telephone calls and direct inquiries to appropriate departments
- Handle incoming and outgoing mail, courier services, and deliveries
- Maintain the reception area, meeting rooms, and visitor records
- Coordinate meeting room bookings and assist with meeting arrangements
- Manage office supplies and maintain inventory for front office requirements
- Manage the company's WhatsApp Business API platform and customer communications
- Create, schedule, and execute approved WhatsApp marketing campaigns
- Monitor message delivery, response rates, and campaign performance
- Respond to customer inquiries via WhatsApp or assign to sales consultants
- Maintain accurate customer communication records within the CRM
- Prepare campaign performance reports and recommend improvements
Requirements
- Bachelor's degree or diploma in Business Administration, Marketing, or related field
- Minimum 2 years of experience in reception, customer service, or administrative support
- Experience managing WhatsApp or similar marketing campaigns preferred
- Excellent verbal and written communication skills in English
- Professional appearance and customer focused attitude
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office, particularly Excel
- Experience using CRM systems is an advantage
Full Job Posting
Job Summary
- Seeking a professional, customer focused, and organized Receptionist & Marketing Coordinator.
- Manage reception area and oversee customer communications through WhatsApp Business API.
Front Office & Reception
- Welcome clients, visitors, and business partners in a professional and courteous manner.
- Manage incoming telephone calls and direct inquiries to appropriate departments.
- Handle incoming and outgoing mail, courier services, and deliveries.
- Maintain the reception area, meeting rooms, and visitor records.
- Coordinate meeting room bookings and assist with meeting arrangements.
- Manage office supplies and maintain inventory for front office requirements.
- Provide administrative support to management and other departments as required.
WhatsApp Business API (WABA) Management
- Manage the company's WhatsApp Business API platform and customer communications.
- Create, schedule, and execute approved WhatsApp marketing campaigns.
- Monitor message delivery, response rates, and campaign performance.
- Respond to customer inquiries received through WhatsApp or assign conversations to appropriate sales consultants.
- Ensure message templates comply with Meta's WhatsApp Business policies.
- Maintain accurate customer communication records within the CRM.
- Coordinate with marketing and sales teams to support lead generation and promotional campaigns.
- Prepare campaign performance reports and recommend improvements based on KPIs.
Requirements
- Bachelor's degree or diploma in Business Administration, Marketing, or a related field.
- Minimum 2 years of experience in reception, customer service, or administrative support.
- Experience managing WhatsApp or other similar marketing campaigns is preferred.
- Excellent verbal and written communication skills in English.
- Professional appearance and customer focused attitude.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office, particularly Excel.
- Experience using CRM systems is an advantage.
- Ability to maintain confidentiality and handle customer information professionally.
What We Provide
- Salary: AED 4000 per month.
- Monday Friday 9am 6pm; Saturday 10am to 3pm.
- Work Visa for the United Arab Emirates, including medical insurance.
- Company Laptop and mobile phone with data package.
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