Reception/Lobby Coach

Keep the lobby and front-desk area organized, professional and ready for families.

Identify member questions, concerns or follow-up needs and ensure they reach the appropriate person.

Handle member and child information professionally and confidentially.

Communicate proactively with Coaches, Lead Coaches and centre leadership.

Share information that may help Coaches better support a child or family.

Help create smooth transitions between the lobby and coaching floor.

Pitch in during busy periods and support the overall success of the centre.

Contribute to a positive, respectful and collaborative workplace.

Be dependable, prepared and ready to contribute at the beginning of each shift.

Receive coaching and feedback positively and apply it to your work.

Follow KidStrong policies, procedures and safety expectations.

Genuinely enjoy interacting with children and families.

Are naturally warm, friendly and comfortable starting conversations.

Remember people’s names and details and enjoy making people feel welcome.

Are organized and good at keeping track of multiple small details.

Notice when something needs to be done and take initiative.

Are dependable and follow through on commitments.

Can balance customer service with administrative responsibilities.

Are comfortable talking with prospective members and supporting enrolment.

Communicate clearly and professionally.

Enjoy working as part of an energetic team.

Are comfortable in a busy children’s fitness environment.

Can remain positive and professional when things get busy.

Are open to feedback, learning and continued development.

Complete KidStrong onboarding and role-specific training

Meet KidStrong employment and background-screening requirements.

Obtain/maintain Child and Infant First Aid and CPR certification.

Follow KidStrong safety, confidentiality and professional conduct expectations.

Obtain a current Police Vulnerable Sector Check

Children walk through the door and are excited that you know their name.

Parents feel comfortable approaching you with questions.

New families immediately feel that we were expecting them and are happy they’re here.

Trial families receive a consistent, engaging and well-organized experience.

Administrative details don’t fall through the cracks.

Coaches have the information they need to support families.

You follow through when something needs attention.

Families leave feeling connected to KidStrong and excited to return.

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.