RCC Operating Technologist

Responds to demand service requests for BAS/Control related issues to diagnose and rectify.

Provides remote technical support to on-site technician team via phone support system.

Alarm monitoring and work order dispatch of Critical/High priority alerts.

Optimizes facility uptime and asset integrity of assigned facility.

Monitor system performance and fault events perform corrective and demand service maintenance on BAS to achieve facility uptime, uninterrupted client operations, occupants’ comfort asset integrity, and energy and operating cost objectives.

Coordinate maintenance repairs and implement temporary overrides to minimize impact while awaiting services.

Address frequent failures with site team and Vendor. Identify, record and escalate deficiencies and maintain related documentation.

Ensure remote platforms are up to date.

Receives, actions, tracks, monitors and reports status of maintenance and repair work within the work order management system including progress notes and resolution notes.

Upload up-to-date installation documents obtained from installation team and BAS vendors to the BAS after upgrades.

Performs work in accordance to established processes and practices.

Complies with all internal and external requirements including but not limited to environmental and health and safety.

Trains junior operator team members (as required) on daily operations processes and troubleshooting.

Must be able to work shifts, be on-call and be available to respond to emergencies.

Provides observations about facility building automation equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Assists in enhancing tenant and customer satisfaction. Maintain positive relations through the manner with which work is performed and delivered.

Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.

Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.

Initiates documents to obtain formal approval of work required.

Participates in and assists with facility-related projects.

Other duties as assigned.

None required.

This is a regular, full-time position with a salary range of $52,864 - $66,080 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.