R005_Receptionist

Responsibilities

• Deliver consistently high customer service and act as a Hilton brand ambassador.
• Provide a seamless reception experience through accurate and efficient check-in and check-out procedures.
• Respond promptly to guest enquiries, requests, and concerns to achieve positive outcomes.
• Maintain knowledge of hotel room categories, rates, packages, promotions, and facilities.
• Maximize room occupancy through effective upselling and promotion of hotel services.
• Complete audit procedures and support Night Audit operations when required.
• Operate front office systems and property management software in line with hotel procedures.
• Handle cash, credit card, and foreign currency transactions according to hotel credit policy.
• Communicate guest feedback and operational issues to the Front Office Manager and Reception Supervisors.
• Attend required training and support training and development of Night Team members.
• Comply with hotel security procedures, fire regulations, health and safety requirements, and brand policies.
• Support other departments and maintain effective interdepartmental relationships.

About Hilton

Essential Skills and Behaviors

• Commitment to delivering a high level of customer service.
• Positive attitude with strong communication and interpersonal skills.
• Professional grooming and presentation in line with brand standards.
• Ability to work independently or as part of a team.
• Competent IT skills and confidence using hotel systems.

Preferred Qualifications

• Previous experience in a customer-focused or hospitality environment.
• Experience handling cash and financial transactions.
• Willingness to learn, develop, and support team success.